Reviews not downloading

  • Resolved RobinKoorn

    (@robinkoorn)


    4 years, 6 months ago

    Hi,

    When i click on retrieve reviews its not downloading anything.
    It keeps hanging on:

    “Retrieving Google Business reviews for Place ID: [] and saving them to your WordPress database…”

    Nothing happens.
    API test is good with our own API.

    Any idea? Thanks!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author jgwhite33

    (@jgwhite33)

    What Place ID are you using?

    Hi,

    I’m using this Place ID: ChIJHyuMnA1SxkcRWTH-I6ofY3o

    Plugin Author jgwhite33

    (@jgwhite33)

    Test your API key with this link…

    https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_API_KEY

    Thanks, thats working.
    I can see all the info and reviews

    Plugin Author jgwhite33

    (@jgwhite33)

    It looks like the Place ID isn’t saving for some reason. I did just test it on my site and that place ID works for me. Make sure to click the Save Settings button at the bottom again before trying to download the reviews. Also, make sure you have a Location Name and Address entered.

    Unfortunately, that doesn’t help either. The pop-up hangs on:

    Retrieving Google Business reviews for Place ID: ChIJHyuMnA1SxkcRWTH-I6ofY3o and saving them to your WordPress database …

    I have also deactivated the Wordfence plugin and ithemes security and restored a ‘standard’ .htaccess. Also does not work

    Plugin Author jgwhite33

    (@jgwhite33)

    Check the javascript console for any messages. Right>click on the page > inspect > look for the console window. You can leave that window open when you try the download of reviews.

    I had to check the pop-up for an error:

    POST https://www.harusbanden.nl/wp-admin/admin-ajax.php 500

    Plugin Author jgwhite33

    (@jgwhite33)

    You’ll need to check the PHP error logs for more info about the 500 error.

    This is the error i see:

    PHP Fatal error: Uncaught Error: Call to undefined function mb_substr_count() in /public_html/wp-content/plugins/wp-google-places-review-slider/admin/class-wp-google-reviews-admin.php:684
    Stack trace:
    #0 /public_html/wp-content/plugins/wp-google-places-review-slider/admin/class-wp-google-reviews-admin.php(424): WP_Google_Reviews_Admin->get_google_reviews(Array)
    #1 /public_html/wp-content/plugins/wp-google-places-review-slider/includes/class-wp-google-reviews.php(271): WP_Google_Reviews_Admin->wpfbr_cron_googlereviews()
    #2 /public_html/wp-includes/class-wp-hook.php(287): WP_Google_Reviews->wpfbr_cron_googlereviews()
    #3 /public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
    #5 /public_html/wp-cron.php(138): do_action_ref_array(‘wpfbr_cron_goog…’, Array)
    #6 {main}
    thrown in /public_html/wp-content/plugins/wp-google-places-review-slider/admin/class-wp-google-reviews-admin.php on line 684

    Plugin Author jgwhite33

    (@jgwhite33)

    Try version 6.7. I just uploaded it.

    Yes perfect!
    Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)
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