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Resolved Divanshu
(@dvapps)

1 year, 4 months ago

Hi,

The plugin is showing no reviews found, even though the google place has 54 reviews. I have tried disconnecting and connecting again. I have also tried clicking on the my reviews tab and then clicking download new reviews. The popup then just keeps loading. I opened dev tools in the popup and I can see that the request is returning the reviews, however it doesn’t seem to be adding on the website.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 4 months ago

Hi @dvapps !

Please make sure to have the newest version of the plugin!

If you so, please send us the whole troubleshooting text!

https://snipboard.io/i7nkuN.jpg

Feel free to write us, if you need any assistance,

Trustindex

Thread Starter Divanshu
(@dvapps)

1 year, 4 months ago

Hi,

I have updated to the latest version of the plugin.

I don’t see the troubleshooting button, here is a screenshot of what I see: https://i.imgur.com/iflu5Yb.png
Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 4 months ago
Hi @ dvapps!

Please send us the whole troubleshooting text!

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex
- This reply was modified 1 year, 4 months ago by Lídia from Trustindex.
Thread Starter Divanshu
(@dvapps)

1 year, 4 months ago

Hi,

Here is the troubleshooting text: https://pastebin.com/uzCGdCyt
Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 4 months ago
Hi @ dvapps!

Thanks, we’ll check it and come back to you soon!

Feel free to write us, if you need further assistance,

Trustindex
- This reply was modified 1 year, 4 months ago by Lídia from Trustindex.
Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 4 months ago

Hi @dvapps?!

Could you reach out to us via email?

We’ll need additional details to be able to help you with this!

This is our email address: [email protected] .

Feel free to write us, if you need further assistance,

Trustindex

Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 4 months ago

We’ll continue this via email!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Reviews not downloading’ is closed to new replies.