Reviews Not Showing

1. Site Reviews show the five most recent reviews by default. To change the number of review that are shown, use the “display” shortcode option and/or the pagination option. Please see the “Site Reviews > Help > Shortcodes” page for more.

2. The “Mine” tab is added by WordPress (it can be also found on the posts page when you are one of multiple post authors). It shows all reviews that have been submitted by your user account.

If you need to submit a review that you don’t want associated to your user account, make sure you first log out before submitting it.

Thank you Paul, I’ll take a look at those shortcodes.

Hi Paul, I’ve added the pagination=ajax but when I click next on the reviews the loading logo spins but doesn’t complete the load?

Please disable the Autoptimize plugin and try again. If it works, then try to play around with the Autoptimize plugin settings to see what works without breaking the site.

pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

hope this helps debugging,
frank (ao dev)

Thanks @optimizingmatters that’s useful to know!

@michaelmartin73

Using the ?ao_noptimize=1 URL parameter to temporarily disable Autoptimize, I can see the problem remains. Looking at the browser javascript console, I can see that the following javascript error is being thrown:

TypeError: window.scroll is not a function

The problem here is that window.scroll is a function that is part of the web API that every browser uses. If the browser is throwing a TypeError on this function, that it’s likely that a javascript file that is being loaded before the Site Reviews script that is overriding it with something else.

After looking into it further, I can see that the culprit is the GeneratePress Premium plugin. Please see: https://www.ads-software.com/support/topic/smooth-scroll-issue-2/#post-12385877

And for a temporary solution, please either disable the “Smooth Scroll” option of the GeneratePress plugin, or see this post: https://www.ads-software.com/support/topic/smooth-scroll-issue-2/page/2/#post-12439708

For a permanent fix, you will need to contact the developers (@edge22) of the GP Premium plugin directly.

Thank you Paul. I’ll pass that info on to GP. And thank you Frank for the url tip.

Hi Paul,

GP have provided a fix, so I wanted to post here too in case anyone else comes up against the issue. I’ve tested and it works great. They are working on an update to the GP plugin, but in the meantime this is a workaround:

1. Open wp-content/plugins/gp-premium/general/js/smooth-scroll.min.js
2. Find var scroll
3. Replace with var gpscroll