Reviews not showing on mobile

Hi @eggmedia !

We don’t see the widget on PC either.

Please check if you embedded the code correctly:

https://www.trustindex.io/how-to-insert-your-widgets-code-into-your-site/#3-shortcode

Feel free to write us, if you need any assistance,
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Hello, I encounter the same problem. I cannot see the widget on mobile or desktop either. I double checked the embedded code, the plugin version and purged the cache, but nothing happened.

The widgets are visible just when I am logged in WP.

Can you please help? The website is https://www.lucabraidotti.com

Okay, I found the problem on my site. The code wouldn’t display on mobile when in a column less than full width. I use the Avada theme and had the code in a 2/3 left-hand column with a form in a 1/3 column to the right. This worked fine on desktop but not mobile. I made another container that displays on mobile only and added the code in a single full-width column, and that worked.

Hi @elisamalisan !

You can embed the widget in either post/page or the Appearance -> Widgets page widget position, in a HTML widget.

Please try it again!

Feel free to write us, if you need any assistance,
Trustindex

Hi @eggmedia !

Thanks for the update!

Feel free to write us, if you need any assistance,
Trustindex

Hello @liditrudex thank you for your reply. The problem is that my WP theme supports a 3-column footer widget, so the layout does not fit well.

https://snipboard.io/xKh3pP.jpg

That is why I chose to insert it in the additional content, before the footer. Anyway, it seems to me that the reviews are not displaying correctly just after the latest WP and plugin updates.

Can you please check further and let me know?

Hello @liditrudex ,

I found out the issue: on the Page speed optimiser plugin by SiteGround I had to deactivate the last two options. After that, the reviews displayed correctly on the frontend.

https://snipboard.io/Y5d3pI.jpg

Anyway, it would be great if you could verify why the combination of “Defer JS view block” and the reviews widget were not working when active. I would like to reactivate this option.

Thank you!.

Hi @elisamalisan !

We’ll check with the IT team.

Feel free to write us, if you need any assistance,
Trustindex

Hi @elisamalisan

Please exclude the following file in JS settings:? https://cdn.trustindex.io/loader.js

Feel free to write us, if you need further assistance,

Trustindex

Hi @elisamalisan

Please recreate the plugin first.

Do you still experience the issue?

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