Reviews Only Show On Some Products

  • I’m using Yotpo with WooCommerce and I’ve run into a weird issue: reviews only show on some products. I’ve disabled all other plugins and even my theme to ensure that they weren’t causing the issue, but it’s still there with no theme or other plugins running.

    Any troubleshooting tips? Or is there something I may have put on some products that would interfere with Yotpo?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @randvek
    Can you show me where this happens?

    Thread Starter randvek

    (@randvek)

    The main pages shows that there are reviews, but clicking on the reviews spits and error from Yotpo’s external .js file: Uncaught TypeError: Cannot read property ‘get’ of undefined
    at Function.e.scrollToReviewsTabInMainWidget

    https://50.207.8.14/~herbalvaporsllc/

    You will also see that clicking on the Custom flavor will show no reviews, while clicking on Mr. Bean Ice Cream will load reviews, despite the products being set up the same way. Not really sure what’s going on with this plugin.

    • This reply was modified 6 years, 7 months ago by randvek.

    Hey @randvek from what I can see, you’re utilizing AJAX to load pages in your website.
    In this case, please see here: https://support.yotpo.com/en/article/loading-yotpo-with-ajax
    Additionally, the usual WooCom theme hooks are probably missing in your theme, so you’ll have to add the reviews/bottomline code manually to your template.

    Each case is different, so I suggest you contact support and they’ll be able to help you out.

    P.S. The error is also related to the fact AJAX is used. When clicking on the bottomline, it tries to scroll to the Reviews Widget that is not there.

    • This reply was modified 6 years, 7 months ago by hxii.
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Reviews Only Show On Some Products’ is closed to new replies.