Reviews tab not showing

  • Resolved mirconatili

    (@mirconatili)


    7 years, 10 months ago

    Hi,

    i installed your plugin (i love it) but now the reviews tab is not visible anymore.
    I use the yith advanced reviews plugin, but even disabling it doesn’t work.
    Post and product comment are active.
    I cannot provide the link because the site is private for business reason.

    Thanks in advance for your help.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @mirconatili,

    Hmm. I use the YITH Advanced reviews plugin (https://www.ads-software.com/plugins/yith-woocommerce-advanced-reviews/) without any issues.

    If you disable our plugin, the reviews show up again?

    Let me know,
    Kevin.

    Thread Starter mirconatili

    (@mirconatili)

    No, tried to disable your plugin, yith plugin, nothing happen.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Which version of WooCommerce are you using?

    Such a problem really exists. I used your plug-in on several sites, in one case it worked only with an early version of Woocommerce, and in the other with an earlier version of WordPress.
    In my case, the tabs stopped showing when I updated WordPres version from 4.2 to 4.4.2. Woocommerce I use 2.4.10. Until the WordPress version was updated to 4.4.2, the tabs worked and added to the product page, after the update – the tabs are added to the product page, but not displayed.

    The problem is solved.

    In my case, I upgraded the Woocommerce version from 2.4.10 to 2.5.5 – which I found in my archives. And-and-and tabs reappeared in their places.

    Thread Starter mirconatili

    (@mirconatili)

    @yikesitskevin i just updated everything:
    wordpress 4.7.5
    woocommerce 3.0.7
    custom product tab 1.5.14

    Still i can just view the custom tabs but not the classic reviews one.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @mirconatili,

    I’m on the same versions as you and am not having this issue. Hmm. Do you have any other WooCommerce related plugins activated? (Besides WooCommerce, our plugin, and YITH Advanced Reviews). Also, which theme are you using? Is it one I would be able to install and activate so I can test this?

    Sorry I don’t have any answers for you right now.

    Let me know,
    Kevin.

    Thread Starter mirconatili

    (@mirconatili)

    I deactivated all the remaining woocommerce related plugin:
    WooCommerce Product Filter
    Woocommerce Products Slider
    Still no change, the review tab is not showing.
    Im using this template but it isn’t free: https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590

    Thread Starter mirconatili

    (@mirconatili)

    Dunno if can be useful, but even the Related product part is missing…

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @mirconatili,

    I’m sorry – it seems we’re hitting dead ends. Did you also make sure that reviews were enabled for the product(s)? (In the edit product screen, under the advanced tab).

    Thread Starter mirconatili

    (@mirconatili)

    Solved the related product problem, now i’ve discovered that the post comment is also disabled, could it be the same reason? Can i look for something specific in the source page to understand which could be the problem?

    Thanks for the disponibility

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    I believe there is an “Allow Comments” checkbox on the product? Is that what you’re looking for?

Viewing 13 replies - 1 through 13 (of 13 total)
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