Reviews when connected are empty, or not loading
-
We’ve had a problem with this plugin where you need to have card details added to Google for it to work.
I tried it again today without that, and it loaded, but the Widget showed 0 reviews, where they have over 1000.
I then deactivated and deleted, then readded – and this is what I now see when I go to the widget area:
https://snipboard.io/raTh9p.jpg
Can you please help?
-
Hi,
Hi @simon_a6,
To investigate this question, please send:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page: Google?Reviews / Support / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send?it to us.
Thanks!
I did this plugin on another website, and it worked without flaw.
So am wondering if it is something else. Maybe you can see something that would conflict it.
URL: https://www.tridental.co.uk
PHP Version: 8.1.29
WP Version: 6.6.2
WP Language: en_GB
Active Theme:
Porto Child 1.1
Outgoing HTTPS requests: Outgoing HTTPS requests are open
Plugin Version: 4.2
Settings:
grw_version: 4.2
grw_active: 1
grw_async_css:
grw_google_api_key: encrypted(f%2bd0sj74Av5YRmIFwfVbQ/guF2Ixu9X7jVAEg38HwnFE7Ka7tcqth61aF5O9XjyDJ/AmfwmYkN5QGIHBI1BmEg==)
grw_language: en-GB
grw_activation_time: 1727773899
grw_auth_code: 4c4f70015510c4c0428f2d21d93ec511
grw_debug_mode:
grw_feed_ids: 75607
grw_do_activation:
grw_demand_assets:
grw_revupd_cron: 1
grw_revupd_cron_timeout: -1727817168
grw_revupd_cron_log: Executed at 1725627640762 in 0ms for feeds:
grw_debug_refresh:
grw_notice_msg:
grw_notice_type:
grw_rev_notice_hide: never
grw_last_error:
rplg_rev_notice_show:
grw_rate_us:Widgets: Array
(
[2] => Array
(
[title] => Notting
[place_name] => Trinity Dental Dental Clinic
[place_id] => ChIJCUAvAwIQdkgRZ-2bPbWgb3A
[text_size] =>
[dark_theme] => 1
[view_mode] => list
[pagination] =>
[max_width] =>
[max_height] =>
[open_link] => 1
[nofollow_link] => 1
[reviews_lang] =>
)[_multiwidget] => 1
)
1Plugins:
Advanced Custom Fields 6.3.6 (active)
Akismet Anti-spam: Spam Protection 5.3.3
Business Reviews Bundle 1.9.11 (active)
Classic Editor 1.6.5 (active)
Classic Widgets 0.3 (active)
Colorlib Login Customizer 1.3.2 (active)
Contact Form 7 5.9.8 (active)
CookieYes | GDPR Cookie Consent 3.2.6 (active)
Duplicate Page 4.5.4 (active)
Dynamic Featured Image 3.7.0 (active)
Easy SVG Support 3.7 (active)
Gravity Forms Zero Spam 1.4.1 (active)
LiteSpeed Cache 6.5.1 (active)
ManageWP – Worker 4.9.20 (active)
Permalink Manager Lite 2.4.4.1 (active)
Phoenix Media Rename 3.11.8 (active)
Plugin for Google Reviews 4.2 (active)
Porto Theme – Functionality 3.2.3 (active)
Post Types Order 2.2.6 (active)
Post Types Unlimited 1.2.3 (active)
Post Type Switcher 3.3.1 (active)
Quick Alt Editor 1.0.2 (active)
Rank Math SEO 1.0.228 (active)
Reviews Feed 1.2.0 (active)
Simple Sitemap 3.5.14 (active)
Site Kit by Google 1.136.0 (active)
Smash Balloon Instagram Feed 6.5.1 (active)
Smush Pro 3.16.8 (active)
TablePress 2.4.2 (active)
Wordfence Security 7.11.7 (active)
WPBakery Page Builder 7.9 (active)
WPCode Lite 2.2.2 (active)
WP Consent API 1.0.7 (active)
WPForms Lite 1.9.1.2 (active)
WP Mail SMTP 4.1.1 (active)
WPMU DEV Dashboard 4.11.26 (active)———— Feeds ————
75607 Trinity Dental: {“connections”:[{“lang”:””,”props”:{“default_photo”:”https://www.tridental.co.uk/wp-content/uploads/2024/10/ChIJx2J1q-x1d0gRboZ2JJz9MXs.jpg”},”id”:”ChIJx2J1q-x1d0gRboZ2JJz9MXs”,”photo”:”https://www.tridental.co.uk/wp-content/uploads/2024/10/ChIJx2J1q-x1d0gRboZ2JJz9MXs.jpg”,”name”:”Trinity Dental”,”refresh”:true,”local_img”:false,”platform”:”google”}],”options”:{“view_mode”:”slider”,”pagination”:””,”text_size”:””,”header_center”:false,”header_hide_photo”:false,”header_hide_name”:false,”hide_based_on”:false,”hide_writereview”:false,”header_hide_social”:false,”hide_reviews”:false,”slider_speed”:””,”slider_text_height”:””,”slider_autoplay”:true,”slider_hide_prevnext”:false,”slider_hide_dots”:false,”dark_theme”:false,”hide_backgnd”:false,”show_round”:false,”show_shadow”:false,”centered”:false,”max_width”:””,”max_height”:””,”lazy_load_img”:true,”google_def_rev_link”:false,”open_link”:true,”nofollow_link”:true,”reviewer_avatar_size”:”56″,”cache”:”12″,”reviews_limit”:””}}
———— Places ————
DB Places error: Table ‘tridental_wp.wp_c5d5f03701_grp_google_place’ doesn’t exist
Array
(
)
1———— Reviews ————
DB Reviews error: Table ‘tridental_wp.wp_c5d5f03701_grp_google_review’ doesn’t exist
Array
(
)
1
———— Stats ————Array
(
[0] => stdClass Object
(
[id] => 1
[google_place_id] => 0
[time] => 1727773334
[rating] => 4.8
[review_count] => 132
)[1] => stdClass Object ( [id] => 2 [google_place_id] => 0 [time] => 1727773335 [rating] => 4.8 [review_count] => 132 ) [2] => stdClass Object ( [id] => 3 [google_place_id] => 0 [time] => 1727773397 [rating] => 4.8 [review_count] => 132 ) [3] => stdClass Object ( [id] => 4 [google_place_id] => 0 [time] => 1727773398 [rating] => 4.8 [review_count] => 132 ) [4] => stdClass Object ( [id] => 5 [google_place_id] => 0 [time] => 1727773484 [rating] => 4.8 [review_count] => 132 ) [5] => stdClass Object ( [id] => 6 [google_place_id] => 0 [time] => 1727773484 [rating] => 4.8 [review_count] => 132 ) [6] => stdClass Object ( [id] => 7 [google_place_id] => 0 [time] => 1727775017 [rating] => 4.8 [review_count] => 132 ) [7] => stdClass Object ( [id] => 8 [google_place_id] => 0 [time] => 1727775018 [rating] => 4.8 [review_count] => 132 )
)
1Hi @simon_a6,
According to the debug information I saw that someone was re-install the plugin from scratch and there’re no necessary db tables:
DB Places error: Table ‘tridental_wp.wp_c5d5f03701_grp_google_place’ doesn’t exist
….
DB Reviews error: Table ‘tridental_wp.wp_c5d5f03701_grp_google_review’ doesn’t exist Array
So, please go to the page in wp-admin: Google Reviews / Support / Advance and click Re-create Database. After that reconnect your Google place again in the new reviews widget.
Let us know how it goes.
Thanks!
- You must be logged in to reply to this topic.