Revisit – Not All Variations come up

  • As previous brought up back in april re: https://www.ads-software.com/support/topic/not-all-variations-come-up/

    I gave up in the end, thinking i would just wait for updated versions of the plugin, woocomerce and wordpress to maybe fix the issue. I found a work around by just duplicating one of my products that seem to have ALL of the 22 variations I wanted to be available.

    Flash forward today, I did a major spring clean and updated everything and surprise surprise the first two products I did through the gelato site/plugin uploaded to my store and ALL 22 variations were available.

    However, The next three products went back with the original issue I had where only 14 variations turned up.

    I believe it’s a timeout or memory issue on my end and i’ve up the memory, upload and basically anything i can think of in the php.ini.

    My next test will be to give it a day or so and see if I can upload 2 every other day.

    Has anyone got a suggestion to this?

    Could it be the amount of variation images coming from the gelato upload to my site thats causing the site to drop its bundle?

    thanks in advance…

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support gelatosupport

    (@gelatosupport)

    Hello!

    Thank you for reaching out and for providing such detailed information about the issue. I understand how frustrating it can be to have some variations missing, especially after troubleshooting and updating everything.

    Our development team has reviewed your case earlier, after further checking and we believe this could be related to unsupported characters in the variant options. To ensure that all 22 variations appear, please double-check that the variant options only use alphanumeric characters (letters and numbers), avoiding special characters. This could help resolve the discrepancy you’re experiencing with the variations not appearing consistently.

    It’s great to hear that your first two products after the update loaded with all 22 variations! This suggests the setup works under certain conditions, which may point to specific elements in the variant options as potential triggers for the issue.

    If this doesn’t solve the problem, we’d love to take a closer look. Could you reach out to us at [email protected] with more details on the exact variants and any additional information you think might be helpful? This will allow our team to dig deeper and provide more targeted support.

    Thank you again for your patience, and we look forward to helping you resolve this!

    Best regards,
    Michal
    Gelato Support Team

    Thread Starter nerdsysop

    (@nerdsysop)

    Hello again Michal, thank you for the quick reply.

    I will look into your suggestions, however if it was an issue with alphanumeric characters why would the first lot of products upload fine and the next lot not, when they are exactly the same variations, aka Print size and wether the customer wants Matte or Semi Gloss.

    For example:

    https://www.anerdplace.com/product/biomechanical-head-wall-art/

    is the product i mentioned to be the first new upload since waiting a bit for updates etc..

    this features 11 variations and then the option to choose from MATTE or SEMI GLOSS, aka 22 variations.

    yet, today I waited 24 hours to see if that made a difference…

    https://www.anerdplace.com/product/zombie-monroe-wall-art/

    only 7 of the variations come up, aka 14 variations due to the MATTE and SEMI GLOSS options.

    Due to all the effort you made last april, and the fact that it seems to be uploading from Gelato’s end fine, I’m starting to think it’s a resource issue on my server. I am using Shared hosting which I have recently learnt isn’t the best for larger eccomerce sites, and my site isnt a small one…

    I’ve sent this to you in an email as well.

    -Brendan

Viewing 2 replies - 1 through 2 (of 2 total)
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