Revoking cookie consent doesn’t work

  • Resolved fuzzydunlop

    (@fuzzydunlop)


    5 years, 1 month ago

    Hello, sorry, it’s me again. Unfortunately I noticed a problem now.

    Only if I accept all Cookies, the Analytics Cookie is set. This is great and exactly what I wanted.

    But if I change the cookie settings or revoke the cookie consent afterwards, the Analytics script will not be deactivated and the Analytics cookie remains active.

    I have tested this on several pages and in various browsers and it is the same everywhere.

    Thank you in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @fuzzydunlop,

    In short, the revoke will stop page view requests, but won’t delete the cookie from your browser. Current cookies will not be updated or set again. You can check this with an extension like Tag Assistant from Google.

    A bit longer: This is because Complianz cannot control cookies on other domains, only on your own domain: for security reasons, a browser does not allow access to cookies on domains other dan your own domain.

    So while it would technically be possible to clear cookies on the own domain, this would leave cookies on for example facebook.com. Additionally, clearing all cookies on the website’s own domain might accidentally clear cookies that are allowed, or should not be cleared. Therefore we do not clear the cookies, but just prevent new placement of cookies. The user will have to manually clear the cookies if he first accepted cookies and on revoking consent also wants to clear the existing cookies.

    Between the possibility of revoking consent status and explaining how to remove the cookies in your cookie policy. You have created all technical possibilities for your users to control their own consent status.

    Thread Starter fuzzydunlop

    (@fuzzydunlop)

    Okay, thank you very much for the clarification!

Viewing 2 replies - 1 through 2 (of 2 total)
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