RevolutCheckout: Something went wrong

  • Resolved pguilha

    (@pguilha)


    3 years, 5 months ago

    I’m getting a ‘RevolutCheckout: Something went wrong’ error when testing in sandbox mode. If I try to checkout again it tells me the order is already completed.

    Everything works ok on the live site, and this sandbox environment worked fine on the staging site until the latest update (2.3.0).

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author revolutbusiness

    (@revolutbusiness)

    It would be great to understand a bit better what your problem is.

    To assist you with this, please follow this link: https://business.revolut.com/help-centre; scroll down to open a chat and inform our support that you have a query related to your merchant account and Payment links. We should be able to reach out to you via email and try to solve the problem.

    Thread Starter pguilha

    (@pguilha)

    I’ve already contacted tech support and am waiting for a reply…Moreover if you were willing to post solutions publicly it would be helpful: someone else had the exact same issue a year ago but I have no way of knowing how it was resoled.

    Plugin Author revolutbusiness

    (@revolutbusiness)

    Hi @pguilha

    I understand your opinion but the issue could be depend on the Sandbox account that is why we need to check the issue for the particular account.

    Regards.

    Thread Starter pguilha

    (@pguilha)

    For anyone who might stumble upon this in the future: still no clue what the issue was.
    I was advised by revolut tech support to uninstall and resinstall the plugin. The first time, it achieved nothing and the problem persisted. I uninstalled and reinstalled again and this time it solved the issue.

    As i said, I don’t know why but this ultimately worked for me.

Viewing 4 replies - 1 through 4 (of 4 total)
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