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Resolved Le chef Isidore
(@isidore1964)

1 year, 7 months ago

HELLO,
since updating your plugin version 5.8.4 I find myself with an error indicated in red at the top of the dashboard telling me that the server is misconfigured or does not support your plugin therefore, I get this error “rewrites_not_working”
So I backtracked by going back to the old version 5.8.3 and since then it’s been working again.
Thank you for giving me the procedure so that your plugin works again with the latest version.
Info that might be useful to you :
Webserver : Apache
PHP Version : 8.1.12
PHP SAP : litespeed
Imagick : 3.7.0

Cordially,
Isidore

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

1 year, 7 months ago

Hi @isidore1964,

Thank you for your message. I am sorry you have encountered a problem with our plugin. Do not worry, I will try to help you.

I want to see what might have gone wrong. Could you send me a screenshot of the Help Center tab in the plugin’s settings (using the 5.8.4 version of the plugin)? I will check it because in this tab I have information about the status of your website.

Best,
Mateusz

Thread Starter Le chef Isidore
(@isidore1964)

1 year, 7 months ago

Hello, thank you for your speed.
Here are the screenshots

https://prnt.sc/X6ncVx0abMlz

https://prnt.sc/LiuSq1jY0ris

https://prnt.sc/KQp_x3Jt_wSu

https://prnt.sc/ZDuv8i3RzgR_

Cordially,
Isidore

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

1 year, 7 months ago

@isidore1964 Thank you very much! Can you take the same screenshots using version 5.8.3?

Thread Starter Le chef Isidore
(@isidore1964)

1 year, 7 months ago

Here are the screenshots of version 5.8.3

https://prnt.sc/llnT0KMV8K9E

https://prnt.sc/SfhFvieDWOrM

https://prnt.sc/n2sWmiHMi6y8

https://prnt.sc/VjQlaOFIrx74

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

1 year, 7 months ago

@isidore1964 Thank you for your patience. I found the source of the problem.

I have prepared a beta version of a plugin that solves this problem:
https://mattplugins.com/files/webp-converter-for-media.5.8.5-beta1.zip

Please download it and let me know if everything works fine now. I will add these changes in the next plugin update.

Thread Starter Le chef Isidore
(@isidore1964)

1 year, 7 months ago

Good evening,
great it works fine now with this version.
Thank you very much and congratulations for such quick support.
Cordially,
Isidore

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘“rewrites_not_working” error with version 5.8.4’ is closed to new replies.