Rife Free and Royal Elementor – Product Template Background Color

  • Resolved elementsociety

    (@elementsociety)


    11 months, 2 weeks ago

    I’m using the Rife Free Theme 2.4.18 and the Royal Elementor Plugin to make a custom product template. The issue I’m having is that the background color of the new product template is always a charcoal grey instead of white. I’ve tried changing every background option in the Rife customizer to try and fix this to no avail.

    I believe this to be a Rife Free theme issue/setting. I tried switching to the ‘Hello’ theme and the background is white for the new product template. I also tried creating a fresh WP install with fresh Rife Free, WooCommerce, Royal Elementor, and the background was still grey. Is there a setting I can change to make the background white on the product template for Royal Elementor?

    Thanks for any help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear @elementsociety,

    Thank you for choosing our plugin and service. We appreciate your trust in our solutions.

    To address the issues you’ve encountered, we recommend conducting a compatibility test by performing the following steps:

    1. Perform a fresh WordPress installation.
    2. Install our Free theme Royal Elementor Kit
    3. Test our plugin within this environment.

    This will help us determine if the mentioned theme is causing any compatibility issues. Kindly share the results of your testing with us so that we can further assist you in resolving any potential concerns.

    Should you have any questions or need additional guidance during this process, please feel free to reach out. We are committed to ensuring a seamless experience for you.

    Kind Regards

    Thread Starter elementsociety

    (@elementsociety)

    Hi,

    As mentioned in my initial post, I did try creating a fresh WP install with fresh Rife Free, WooCommerce, Royal Elementor, and the background was still grey. Is there a setting I can change to make the background white on the product template for Royal Elementor?

    I posted the same topic in the Rife Free support forum here:
    https://www.ads-software.com/support/topic/rife-free-and-royal-elementor-product-template/#post-17275219

    It looks like the theme background color defaults to that grey. Is there any way I can override the template background color in a setting of Royal Elementor? Does this require custom CSS to override? Thanks.

    Dear @elementsociety,

    Thank you for your prompt response.

    We appreciate your acknowledgment that custom CSS can effectively achieve the desired result. While it’s a viable solution, we understand the importance of stability. Considering this, we recommend utilizing the plugin settings for a more robust and lasting customization. This approach ensures that your changes persist, even through updates, minimizing the risk of any inadvertent loss.

    To summarize, here are the two recommended approaches:

    1. Please share the direct link to the page where the issue appears and we will send you a custom CSS snippet.

    2. Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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