Rollback to a previous version option is not showing in appearance->themes

Hi,

You need to go to Appearance > Themes and click on Neve to see the rollback button https://vertis.d.pr/i/LpwOGA

Hope this helps.

Kind regards,

Rodica

I have already done that but it brings me to a page with all wordpress themes including neve. And when i click on neve it brings me to the customize page. That is why i am opening the topic because the page you post is nowhere to be found from my dashboard.

Hi there,

Ok, thank you for the update. I understood now what you mean.

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.
If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

We will update you once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

If you have any additional questions or concerns, please feel free to open another ticket. Again, we apologize for the inconvenience and thank you for your patience.

Kind regards,

Rodica

Hi @sp1313,

Just wanted to let you know that the issue should be fixed in the latest update.

Kind regards,

Rodica

Hello

I have updated to version 3.8.6 today but the issue remains.

Regards

Hi,

I’m sorry to hear you are still experiencing issues.

Is there any chance this is related to caching? Do you use any caching plugin or your site? If so, can you please try clear all the cache and see if this helps in any way?

Kind regards,

Rodica

Hello

Caching seems to be controlled by wordpress. I do not know if there is a way for me to clear it, if you can advise me i would appreciate it.

What else can be done?

Another question for you is if the issue of the featured image of my posts not showing on facebook when sharing them could be related to a theme issue. That is why i wanted to try rollback to check if this is the case. But i cannot.

Regards

Update: I found how to clear the wordpress cache finally. But the issue persists.

Hi @sp1313,

Can you please share some screenshots or a screen recording that better outline the issue you are encountering? We need those in order to better understand it and assist you further.

Best regards,

Irinel

yES but how to attach a file, i don’t see such an option.

Hi @sp1313,

You need to use the image block to add images in your reply. Here is a recording for your reference: https://vertis.d.pr/i/5rmRz7

Alternatively, you can use websites like Lightshot or Awesome screenshots to share the screenshots.

Hope it helps.

When i press appearance > themes, it leads to this screenshot

https://tinyurl.com/25jhbpxr

I f i press on the neve theme, it goes to customization.

If i press the 3 dots, it shows info and when i press info it goes to this screenshot.

https://tinyurl.com/2dl5kosp

No rollback option is to be found.

I hope this helps you understand. I hope you could check it as soon as possible, it is already 10 days that we are on it.

Regards

Hi @sp1313,

Thank you for sharing the screenshot.

You are using theme on WordPress.com that’s why you don’t see the same options. They have their own interface, and it might be possible that they do not allow a rollback option. However, you can still try WP Rollback plugin or contact their support here.

?Let us know if we can help with anything else.