Royal Add-on Header not appearing

  • Resolved jazzymktg

    (@jazzymktg)


    1 year, 3 months ago

    I have been trying to use the Royal Add-on custom header feature and even though everything was set up correctly, it was not appearing on any live pages on my staging site. I could see it in the page builder, but not on the live site. Now, I have reverted some items back for testing and I do see a header, but it appears to be the basic default WordPress header and I can’t figure out how to overwrite it with Royal header.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor George

    (@rubeushagrid13)

    Hello,

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    George

Viewing 1 replies (of 1 total)
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