Royal addon template kit

  • Resolved teunvd

    (@teunvd)


    1 year, 1 month ago

    Hello,

    I try to insert a Royal Addon template kit but everytime I insert a kit I get this error “Error: Import File download failed.” I get this with every kit I choose. Also, when I try to get a loose page, it just keeps loading forever and does not work.

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  • Plugin Contributor George

    (@rubeushagrid13)

    Hello,

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    George

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