Royal Elementor critical database error

  • Resolved hoglob

    (@hoglob)


    1 year, 7 months ago

    An update of somesort has bricked my website (both on staging and live) and deactivating Royal Elementor plugin fixed it…

    Can you please investigate what’s going on? I can give credentials to my staging.website.

    I asked my hoster to revert to a previous version of my website for the live version and will deactivate auto-update for Royal Elementor until we find what’s happening.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hi,

    Thanks for using our plugin.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Please Include this Support Topic URL in the email.

    Kind Regards,
    Nick

Viewing 1 replies (of 1 total)
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