Royal Mail and DHL UK

Hi @alexprg,

Could you please share a screenshot of the admin order details page, particularly focusing on the Shipment Tracking meta box where the tracking information is added? This will help me understand how the information is being added and suggest a solution.

Best regards,
Gaurav

Hello @gaurav1092,

Please see attached. It just shows Pro Carrier instead of Royal Mail although the Logistics company is sending Royal Mail. Im trying to paste the screenshot but not sure it has come through.

Thanks again

Hi @alexprg,

It seems the screenshot didn’t come through. Please upload it to Dropbox or Google Drive and share the link in your reply. This will help us understand the issue better.

Best regards,
Gaurav

Hello @gaurav1092 ,

Please see below:

https://drive.google.com/file/d/1FXmYCRSZ3_mSMAn4qIa3HE9_UxsmOweB/view?usp=sharing

Hi @alexprg,

Thank you for sharing the screenshot. It looks like your logistics company is passing the shipping carrier as Pro Carrier. To resolve this issue, you will need to upgrade to AST PRO and map the Royal Mail shipping carrier with the Pro Carrier name. This will ensure that Royal Mail is displayed correctly.

Best regards,
Gaurav

Thanks @gaurav1092 – noted.