RSS Error – But Feed Validates

  • Resolved sglime

    (@sglime)


    5 years, 5 months ago

    Hello. I’m pulling feeds in from two college news sites in the footer of https://oneboldfuture.com. One is working fine, the other is giving me that “RSS ERROR – No RSS items found with URL” error on the feed. I’ve run it through a few RSS Feed Validators, and it’s coming back as a valid feed on all of them.

    Would you have any ideas as to how I could get the feed working?

    Here’s the shortcode:

    [wp_rss_retriever url="https://blogs.dctc.edu/dctc-news/feed/" items="3" excerpt="20" read_more="true" credits="false" source="false" new_window="true" thumbnail="100" cache="7200"]

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Travis

    (@tjtaylor)

    Hello,

    I’ve tested your shortcode and it appears to be working fine. What version of our plugin and WordPress are you using?

    Thread Starter sglime

    (@sglime)

    Thanks for the response! We’re using version 1.5.3 of the plugin and version 5.0.3 of WordPress.

    Thread Starter sglime

    (@sglime)

    I just updated WordPress to version 5.2.3, cleared my browser cache, and reloaded the webpage. In the footer, the Inver Hills news feed is coming through fine, but the DCTC News Feed is still displaying the error message in admin.

    Plugin Author Travis

    (@tjtaylor)

    Perhaps the two feeds are somehow conflicting. Can you post the other shortcode you’re using as well?

    Thread Starter sglime

    (@sglime)

    Sure. Here’s the other feed shortcode. Thank you so much!

    [wp_rss_retriever url="https://news.inverhills.edu/feed/" items="3" excerpt="20" read_more="true" credits="false" source="false" new_window="true" thumbnail="100" cache="7200"]

    Plugin Author Travis

    (@tjtaylor)

    I’ve tested both feeds on multiple installations and environments, on pages and as widgets, and they appear to be loading fine. Here’s one example: https://demo.thememason.com/test/

    I’m not sure what’s happening on your site. I would try disabling other plugins and/or switching the theme to see if something else is conflicting with the request. You can also try installing Transients Manager and try deleting all transients on your website.

    Let me know if any of this works or doesn’t work for you.

    Thread Starter sglime

    (@sglime)

    I tried disabling all other plugins and switching themes but still got the error. I deleted all transients but still no success. I noticed another RSS widget (not sure if it was a built in WordPress or theme widget) so I tried using that and it was showing the same error. So I’m pretty sure the error’s not related to your plugin.

    Thanks so much for your help though. I really appreciate you taking the time to help troubleshoot. Love the simplicity of this plugin and it works great for every other feed I’ve thrown at it!

    Plugin Author Travis

    (@tjtaylor)

    Yes, that is the default RSS widget built into WordPress. Are you on the same server as the DCTC.edu website? If so, it could be that there is some kind of internal system that’s blocking the request.

    Thread Starter sglime

    (@sglime)

    Yes, actually the site is on the same server as DCTC.edu. I’ll check with our IT Dept. and see if they might know if there’s anything that may be blocking the request. Thanks!

    Plugin Author Travis

    (@tjtaylor)

    No problem! Let me know if you have any other issues.

Viewing 10 replies - 1 through 10 (of 10 total)
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