RSS Error: WP HTTP Error: cURL error 7: Failed to connect to www.ads-software.com port

  • Resolved perplexed99

    (@perplexed99)


    7 years, 1 month ago

    I can’t download new plugins as I get the following message: “An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    Also, on the dashboard under “WordPress Events and News” I get the following error messages:

    RSS Error: WP HTTP Error: cURL error 7: Failed to connect to www.ads-software.com port 80: Connection timed out

    RSS Error: WP HTTP Error: cURL error 7: Failed to connect to planet.www.ads-software.com port 443: Connection timed out

    I have contacted my dedicated server support and this is their response:

    “I have been looking into this, and it does look like that is the issue, your server just cannot connect to www.ads-software.com:
    ———-begin support response————
    — www.ads-software.com ping statistics —
    11 packets transmitted, 0 received, +11 errors, 100% packet loss, time 9999ms

    You do have network connectivity though:

    — google.com ping statistics —
    2 packets transmitted, 2 received, 0% packet loss, time 1001ms

    And when trying to connect to www.ads-software.com the packets do leave your server:

    [root@ded3845 ~]# traceroute www.ads-software.com
    traceroute to www.ads-software.com (66.155.40.249), 30 hops max, 60 byte packets
    1 209.182.212.2 (209.182.212.2) 0.248 ms 1.441 ms 2.521 ms
    2 * * *
    3 * * *
    4 198.46.80.2 (198.46.80.2) 3.410 ms 4.135 ms 4.819 ms
    5 ae0-3019.cr0-was1.ip4.gtt.net (69.31.31.41) 5.446 ms * *
    6 * * *
    7 * * *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *

    Just they never make it there. As the packets are getting out of our network though, we really don’t control that. I would definitely try and check if www.ads-software.com has your IP blocked by chance, for whatever reason: 209.182.213.19

    ———-end support response————

    Any help in resolving this issue will be greatly appreciated.

    Can someone check and see if my ip has been blocked? This is a new ip for my site as I have just moved to a new server.

    Thank you

    Mark

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

  • Hi Mark,
    This may happen sometimes. It is a network/DNS related problem. It will be cleared automatically. Please wait a while and try again.

    Good day!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I’ve asked the team that manages such things to take a look, but in the meantime they suggest it may be a rate-limiting thing with too many accesses coming from the same IP. If so, it will clear up on its own.

    Thread Starter perplexed99

    (@perplexed99)

    Thanks for the previous responses.

    It appears that the cause of the blockage is my CSF firewall. When I turn the firewall off, I can download plugins and the curl error goes away.

    When the firewall is on I get ““An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    I’ve tried the “Flush” solution shown here but it did not solve the problem: https://forum.configserver.com/viewtopic.php?f=6&t=9578&p=26562#p26562

    This is a brand new install of CSF straight from the hosting company. Does anyone know enough about CSF to solve this thread?

    Try this command.
    csf -df

    This will remove all blocked requests in your server.
    Let me know whether this works.

    Good day!

    Thread Starter perplexed99

    (@perplexed99)

    I tried it but it did not change anything.

    To add to my problems it appears that I can not reach WordPress to update the plugins either. I assume I can’t do a core update also.

    Thread Starter perplexed99

    (@perplexed99)

    An error occurred while updating Health Check: Download failed. cURL error 7: Failed to connect to downloads.www.ads-software.com port 443: Connection timed out

    csf -t

    Try this code to list whether any requests are blocked by the firewall.

    Here is a nice article on CSF Commands: https://www.hostdime.com/resources/csf-ssh-command-line-commands/

    Thread Starter perplexed99

    (@perplexed99)

    [root@ded3845 ~]# csf -t
    csf: There are no temporary IP entries

    Looks like the error has nothing to do with CSF. I think @sterndata already gave the answer to this problem.

    • This reply was modified 7 years, 1 month ago by Achyuth Ajoy.
    Thread Starter perplexed99

    (@perplexed99)

    Thanks for your assistance…I will wait.

    You’re welcome

    Thread Starter perplexed99

    (@perplexed99)

    RESOLVED:

    The problem was the CSF firewall was setup to only allow traffic from the United States. I thought this would be a good idea to root out most of the hacking traffic since 99% of my traffic is from the United States.

    Little did I know that the www.ads-software.com server is located in Canada.

    Adding “US,CA” to the “CC_ALLOW_FILTER” solved my problem.

    Thanks.

Viewing 13 replies - 1 through 13 (of 13 total)
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