RSS Feed showing blank image

  • Resolved rbennett

    (@rbennett)


    2 years, 8 months ago

    In mailchimp, the RSS feed when viewed in browser shows blank image at top

    see screenshot – https://snipboard.io/1EjTm0.jpg

    Talked to mailchimp and they said it was a problem with the feed as it shows src= value, which is data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==and is not an image url

    When I deactivate the plugin, this goes away but so does the image.

    Any ideas?

    Thanks,
    Robin

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi there,

    Some other plugin is replacing your images with Base64 encoded images. Our plugin does not do this. Let me know if you have trouble nailing down the cause of this.

    If you’re a Premium user or during your free 14 day trial, please contact us via this URL for help in troubleshooting this further:
    https://support.5starplugins.com/collection/11-featured-images-in-rss

    Thread Starter rbennett

    (@rbennett)

    Thanks. I thought I disabled all plugins and tried it.

    Went through the process again. I must not have cleared cache in between each time and deactivation and finally figured out the CULPRIT plugin causing the issue.

    Thank you so much for your help. Much appreciated.

    Thank you,
    Robin

    • This reply was modified 2 years, 8 months ago by rbennett.
    • This reply was modified 2 years, 8 months ago by rbennett.
    Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi @rbennett glad to hear you found the issue. Which plugin was causing it? I’d like to note that on our side for future similar support issues.

    Thread Starter rbennett

    (@rbennett)

    XWP – they do website optimization mostly for core web vitals I think.

    Robin

    Plugin Author 5 Star Plugins

    (@5starplugins)

    Great @rbennett thanks for letting me know. We’ll add it to our list of plugins to look for when the feed images are being negatively affected.

Viewing 5 replies - 1 through 5 (of 5 total)
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