RSS Feed will not update

I’m missing three episodes in one series and one episode in my latest series. Also the show detail, link to listen, etc. provided per podcast post on my home page is missing. My Acast RSS is: https://feeds.acast.com/public/shows/5cd20fd8d199bd643054a794, My SSP is https://circumstancepodcast.com/feed/podcast/circumstance-podcast/

Hi @gina24,

I’m sorry to hear you’re experiencing issues with importing. I just tested your Acast feed on my local environment, and it imported successfully, which suggests the problem might be specific to your website. It could be a plugin conflict causing the issue. I recommend disabling all other plugins except SSP and then attempting the import again.

Please also note that our import tool is designed for a one-time import only and isn’t intended for continuous synchronization with your Acast feed. Once you’ve imported your episodes into SSP, you’ll need to use the SSP feed going forward instead of Acast.

Hope this helps and best regards,
Serhiy.

I disabled the feed plugin and a few others. What other plugin could cause this issue? I’m missing three (3) episodes and the episode information is not importing from my feed for the latest episode (see below). I’m missing the following episodes:

S1 | S3 | E3 – Series: Love Notes and Life Lessons – I am

S1 | S3 | E4 – Series: Love Notes and Life Lessons – Relationship Roadmaps

S1 | S4 | E1 – Series: Flight to Recovery – Grounded

And the following data is missing from the episode S1 | S4 | E2 – Series: Flight to Recovery – Acting on Dreams on my home page listing:

Download file | Play in new window | Recorded on May 16, 2024

Subscribe: Acast | Amazon | Apple Podcasts | RSS | Spotify | iHeartRadioView Episode

And the player is not updating. The SSP should be correct and is under feeds.

Appreciate any help you can give me.

• This reply was modified 3 months, 2 weeks ago by Gina C..
• This reply was modified 3 months, 2 weeks ago by Gina C..

Hi @gina24,

If it’s just 3 episodes, I would recommend adding them manually instead of trying to fix the import issue. After that, all new episodes should be created directly in SSP.

Best regards,
Serhiy.

I have another issue. It appears the first issue was a cache issue. I cleared it and it resolved my episode issue. However, My seriously simple RSS feed is not updating after clearing the cache. It seems to be stuck on my frist series and not updating after that. There are also a couple of duplicate episodes. It’s been a months since the feed has updated. What can I do to fix this? The episodes are populating, the Acast RSS feed is pulling in the episodes and is correct — but this RSS feed is not — https://circumstancepodcast.com/feed/podcast/circumstance-podcast/, it’s missing 7 episodes.

I just ran an RSS test. Everything was fine. Minus this: “No ID3 tags found”

Media/File 

Successfully completed SSL certificate tests for latest media.FATAL: Invalid content type for media. Did not finish media tests.Media Info

• Your media is fast!
• Providing for eTag header will lower bandwidth usage and allow for 304 NOT MODIFIED responses to supporting clients.
• Providing for Last-Modified header will lower bandwidth usage and allow for 304 NOT MODIFIED responses to supporting clients.

HTTP Headers

• Content-Type: text/plain
• Content-Length: 2

SSL Certificates

• Hostname: circumstancepodcast.com
• Certificate valid from: July 31, 2024, 6:26 pm
• Certificate valid to: October 29, 2024, 6:26 pm
• Root certificate authority: Let’s Encrypt

• Hostname: sphinx.acast.com
• Certificate valid from: February 23, 2024, 12:00 am
• Certificate valid to: March 23, 2025, 11:59 pm
• Root certificate authority: Amazon Root CA

ID3 Tags

• No ID3 tags found.

Show less ??Cannot Play Most Recent Episode

I just ran the test again, and it now says “can play most recent episodes” but it’s not the most recent. Still missing 7 episodes.

• This reply was modified 3 months ago by Gina C.. Reason: Reran check

Hi @gina24,

Could you please describe your working process? Where do you add your episodes?

Sorry for the delay. I did not see you responded. I upload each episode in Acast. I confirmed with Acast that my RSS feed is populating correctly. It does show up fine on Apple, Spotify, etc., but not here:?https://circumstancepodcast.com/feed/podcast/circumstance-podcast/. It’s missing episodes and duplication of certain episodes. Is it possible to reset the RSS feed on the backend of my website so that it populates correctly?

Also, there is a long lag when I upload an episode to it appearing in “All Episodes.” What is the usual timeframe for that?

• This reply was modified 2 months, 2 weeks ago by Gina C..

Hi @gina24

The duplicate episodes you have may be the result of importing the RSS feed multiple times using the RSS import tool. As @zahardoc mentioned, the RSS import is meant to be a one-time use to get an existing catalog of episodes into WordPress, it is not meant to be used every time a new episode is published at Acast (or any other third-party host). Importing an RSS feed multiple times will import all episodes in that RSS feed over and over, creating duplicates.

After importing an existing catalog of episodes, you would then need to manually create any new episodes with Seriously Simple Podcasting after publishing the episode at Acast, using the media file that Acast provides for the episode file. So you publish at Acast and then again in WordPress.

Also, it looks like you have episodes published using both the Posts post type (You can see these under Posts –> All Posts) and Podcast post type (Podcasting –> All Episodes). I would recommend picking a single post type to use for your episodes and maintain publishing using that single post type for consistency. You can also delete the duplicate episodes from the episode/posts list.

Regarding the missing episodes, I see that https://circumstancepodcast.com/podcast/s1-s4e1-series-flight-to-recovery-grounded/ might be one of the episodes missing from the SSP RSS feed, could you go into that episode from the post/episode editor, make sure that Circumstance Podcast is selected for the podcast assignment and resave the episode. Even if it’s already assigned, click Save on the episode just in case.

If you have a caching plugin installed, I would also recommend purging the cache.

For the lag when uploading an episode, do you mean when creating a new episode via Podcasting –> Add Episode, after saving/publishing the episode – it doesn’t immediately appear in the All Episodes list?