RSVPMaker not sending confirmation e-mails

  • Resolved rollcall2014

    (@rollcall2014)


    2 years, 3 months ago

    When individuals submit RSVPs the member who submits is not receiving a confirmation e-mail. One is being sent to the “Email Address for Notifications”, but not to the individual submitting the RSVP. Possibly has to do with the “Send confirmation AFTER payment” as it will not uncheck and save. It always defaults to being checked even though there is no cost to my event. Unknown if this is why e-mails are not being sent or if there is some other cause. I saw a previous thread on this topic from 8.5 months ago (Send Confirmation AFTER won’t toggle off), which indicates the issue was resolved but there is no explanation as to how it was resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author davidfcarr

    (@davidfcarr)

    When you say Send Confirmation AFTER Payment won’t toggle off, are you turning it off in the block editor sidebar? I tested it with the latest release, and that seemed to work fine. The after payment setting could indeed be the source of problems.

    Are you working with an event template, where that setting might be specified in the template?

    Thread Starter rollcall2014

    (@rollcall2014)

    No sir, not in a sidebar, in the main screen when I click “Event Options” under the specific event. I cannot seem to make changes in the block editor sidebar. When I select “RSVP and Event Options” it takes me back to the main screen.

    Plugin Author davidfcarr

    (@davidfcarr)

    In the block editor, click on the calendar icon in the upper right corner of the screen to reveal more sidebar options. Under Notifications, you should be able to toggle off the confirmation after payment setting.

    I’ll investigate what’s going on with the Event Options screen, but meanwhile this should work.

    Thread Starter rollcall2014

    (@rollcall2014)

    Got it sir. That worked. Thank you very much.

Viewing 4 replies - 1 through 4 (of 4 total)
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