Rufund ID

  • Resolved sevun

    (@sevun)


    5 years, 6 months ago

    Hi,

    In EU and we need to have Credit Note and not to edit an new invoice each time there is a refund.

    We confront a problem when we operate several refund on the same order. Each new refund (Credit Note) generate a duplication of the previous refund (Credit Note).

    There is no possibility to identify every single refund, so that a third refund would create a form with the 1st, 2nd and 3rd refund. Therefore a customer would have 3 Credit Note form of the 1st refund, 2 of the 2nd refund and 1 of the third refund and so on, as an exemple.

    It would be very appreciated if you could clarify if there is no way to identify every single refund or such development would be possible.

    Thanks

    • This topic was modified 5 years, 6 months ago by sevun.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Ewout

    (@pomegranate)

    see: https://github.com/woocommerce/woocommerce/issues/23209

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    As Ewout linked above, I would recommend upvoting that suggestion, so that the dev team knows that it’s something that people are looking for.

    Thread Starter sevun

    (@sevun)

    Hi Andrew,

    Well if it’s not possible at the moment to create a filter to grab the refund ID. I would say that it’s not possible starting the second refund to comply with EU accounting standard.

    I think this issue should be on the top list and not depend on Github upvoting. WC’s probably suits most of countries. In EU you cannot send a bill twice with different informations. Once a bill is edited, it can’t be anyhow modify.So as a workaround WC’s user has to edit a credit note which contains what is include in the refund instead of to strikethrough information (not legally correct).

    It would be great to be able to customise more WC’s email in order to be able to disable the WC’s bill that contains strikethrough information.

    Thank you for considering.

    • This reply was modified 5 years, 6 months ago by sevun.
Viewing 3 replies - 1 through 3 (of 3 total)
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