Rule Update Failed – DMZ behind proxy

  • Resolved mathieudeg

    (@mathieudeg)


    3 years, 7 months ago

    Hi,

    We are using Wordfence and the server is in a DMZ and does not have access directly to the internet without proxy.

    The proxy is well configured in wp-config.php with WP_PROXY_HOST and WP_PROXY_PORT but we still get “Rule Update Failed” error. The proxy is working for any other wordpress plugins on our server.

    Error : No rules were updated. Please verify your website can reach the Wordfence servers.

    How can we fix that ?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @mathieudeg,

    So I can take a closer look at your configuration, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    Thanks,

    Peter.

    Thread Starter mathieudeg

    (@mathieudeg)

    Diagnostic report has been sent successfully.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @mathieudeg, thanks for your diagnostic.

    There appear to be no connection issues from your site to our servers or back from our servers to your site which is unusual for seeing an error message such as this because it could suggest the rules could not be obtained.

    Using FTP or your hosts’ file manager, could you navigate to your wp-content/wflogs folder and check your rules.php file. When was it last modified?

    Aside from making sure WordPress directories have the recommended 755 permission, make sure you have the latest updates to Wordfence and WordPress, then try deleting the rules.php file manually. Wordfence will automatically regenerate the file (usually within 30 minutes.)

    If you have persistent problems with this file/folder, you can bypass this entirely by setting Wordfence to write to the MySQLi storage engine instead of a file if you prefer: https://www.wordfence.com/help/firewall/mysqli-storage-engine/

    Let me know how you get on!

    Thanks,

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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