Rule Update Failed No rules were updated. Cannot Reach Wordfence Servers

  • Resolved handsomekev

    (@handsomekev)


    3 years, 9 months ago

    Hi All,

    Need your help.

    I get this message below on shared hosting where my website/s resides under a single WHM IP. The error is:

    “Rule Update Failed No rules were updated. Please verify your website can reach the Wordfence servers.”

    This happens when I try to update the rules manually or automatically. It’s been like this for weeks now. Went as far as to create a backup of my website and deleted the site and reinstalled wordpress and wordfence only. I am still getting blocked to update the wordfence rules.

    WHY is this still happening even on a fresh install. My provider Eukhost states they opened a port to wordfence servers but its not solving nothing.

    Help – am I missing something here or should I change my firewall provider on all my 23 shared IP websites.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @handsomekev and thanks for reaching out to us!

    There could be a few reasons that your site is unable to contact the rules server.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Also, can you confirm with your host that noc4.wordfence.com is not being blocked? That is where the rules should be coming from. Are you also seeing any issues with scan?

    Thanks!

    same issue

    i just sent such a request, forumname swisswuff

Viewing 2 replies - 1 through 2 (of 2 total)
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