Runtime Error when editing

  • Resolved emiliopezaroglo

    (@emiliopezaroglo)


    4 months, 2 weeks ago

    At first, my problem was that when the Ecwid plugin was activated I couldn’t edit my wordpress site (when it was deactivated, there were no problems). I got the error message ‘critical error, an email with details has been sent’ from wordpress, but I never received the emails. Therefore I checked my server error logs in cpanel (I use WHC as a hosting service) and there were none. I then activated the debugging in wordpress in my wp-config.php file and this is the error which was logged: [04-Jul-2024 19:29:11 UTC] PHP Fatal error: ‘Maximum execution time of 30 seconds exceeded in /home/stickermania/public_html/wordpress/wp-includes/compat.php on line 473’. I tried updating my php version, deactivating all other plugins, changing theme, but nothing worked so I increased the maximum runtime in wp-config.php to 300: 

    @ini_set('max_execution_time', '300');
    set_time_limit(300);

    I can now access the editor in wordpress after a few minutes of loading. I have absolutely no clue why the scrip takes so long to run. How can I reduce the runtime?

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @emiliopezaroglo

    This is Ilnur from Ecwid by Lightspeed team.

    I’m sorry you’ve encountered a problem, we’re working on it. For now, please use the previous version 6.12.13 as a temporary solution.

    Regards,

    Thread Starter emiliopezaroglo

    (@emiliopezaroglo)

    I downloaded the version 6.12.13 and tried to upload it to my wordpress but I get this error: ‘The uploaded file exceeds the upload_max_filesize directive in php.ini.’ now. Do you know how to solve the issue?

    Thread Starter emiliopezaroglo

    (@emiliopezaroglo)

    I solved the issue simply by going to the php options in my cpanel and increasing the upload_max_filesize which was 2MB. The editor opens with version 6.12.13 but is still considerably slower than without the plugin. Thank you for your help.

    Hi @emiliopezaroglo,

    Just for information. We’ve released a new plugin version 6.12.15 that might fix this problem. Feel free to upgrade to it. Let us know if it doesn’t solve the problem on your site.

    Regards,

    Thread Starter emiliopezaroglo

    (@emiliopezaroglo)

    It seems to solve the problem for me. Thank you for the update.

    Thank you for your reply. We appreciate it!

Viewing 6 replies - 1 through 6 (of 6 total)
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