RuntimeException thrown – not a valid MVC template

Further to my post above, I mentioned that in the error message the server name path – UNC name was missing the 2 leading backslashes. As such, that means that the entire link is invalid and cannot be found.

I have been working with my web hosting company support and the tech told me that he followed this so far up to the function find_template_abspath in file package.module.mvc.php.

This function calculates the absolute path to the template and seems to be stripping the leading slashes from the path.

Please advise – thanks!

@andromeda555 – That this happens with a clean install and only NextGEN Gallery activated while using a default WordPress Twenty series theme tends to point to a possible server environment issue over most anything else.

What are you seeing under Gallery > Overview for your server settings? Are you able to see that page?

Otherwise, please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

Thanks!

– Cais.

Thanks Cais,

@andromeda555 ????

I just submitted the bug report to expedite a solution. However to address your response: It appears that NGG does not load properly as the relevant files are not being loaded. Given that the runtime error shows the full absolute server path instead of the URL and that the leading slashes are missing from the server path in the message – I suspect the problem is similar to what rrhode reported here: https://www.ads-software.com/support/topic/solutions-to-missing-leading-slash-in-urls?replies=5. I guess I missed this post previously, but since you recently commented on this post – it seems like we’re on the right track. However the solution that rrhode offered – to modify the file: /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/mvc/package.module.mvc.php and change the line: return $retval; to: return ($retval[0] != “/”) ? “/” . $retval : $retval;

…did not work for me as I just tried it. I don’t know enough of php to customise this further in a proper way. However, I believe the issue is in there somewhere.

Also to clarify:
As I point out in my original post, initially this was not a clean install but a migration of well running site on a custom theme and including the same version of NGG running on my windows pc. However, after dealing with this error for over a week and trying every suggestion offered online, I tried it with a clean install but still with the same result. It’s odd what you said that server issues arise on clean installs with default Twenty series themes. It would seem that if you take out complexity and limitless variables and remain with the simple default settings, this would have the highest probability of a successful install. I should assume that such a simple default scenario would have been tested and addressed long ago.

I hope this and the bug report can lead to a quick solution – thanks!

I am obviously anxious to get this resolved quickly as I have an otherwise working site with NGG integrated that cannot go live on the web host and NGG is the only plugin in the way since I cannot even customize any theme as get this runtime error even on a fresh generic install.

Thinking more about this, the required modules are not loading because of the error which seems to result from looking up the full physical absolute path including full server name to the files at runtime. Why would this even be necessary? And if necessary, something goes wrong in picking up this path. With the proper knowledge, it seems like an easy fix – likely with respect to the module: /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/mvc/package.module.mvc.php

If this is a similar issue to https://www.ads-software.com/support/topic/solutions-to-missing-leading-slash-in-urls then to clarify, I am not using the Roots theme and I also tried to role back to NGG version 2.1.23 with the code modification (Solution 2) given by rrhode in that post – but no difference.

By the way, I submitted my bug report yesterday including my Overview server settings and I did not receive any confirmation that the bug report was received. I only received confirmation of subscription to Imagely as a result. I’m not sure what the process is.

I would be happy with even a temporary workaround i.e. code substitution as I don’t really want to rework my site with a different image plugin. Thanks.

Now the “save”button works but error
“Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 2592 bytes) in /users/mind-life/www/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/package.module.nextgen_data.php on line 4253”
is shown on the side
The Webiside-URL is “https://mind-life.bplaced.net/?page_id=21”

This isn’t helpful. Why is this post being mixed up with that of andromeda555?

@andromeda555 – My apologies (to @mpp32 as well) for tagging you in this post, I am not certain how/why that happened but as is there appears to be a memory limit issue on your site. Please contact your web hosting service and have them increase your PHP Memory Limit. If that does not help to resolve your issue lets continue the conversation in your original topic.

@mpp32 – We did receive your bug report and are reviewing it (I should be sending a response to it shortly). As it is, let’s keep the conversation in the Bug Report for the time being as splitting the conversation between two points can lead to even more confusion than this particular topic is beginning to suffer.

– Cais.

This will be finally be resolved in our next release. For those needing a patch modify nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php and around line 335 (at the end of join_paths(), before return $retval) add:

// Check for and adjust Windows UNC paths (\\server\share\) for network mounted sites
if ((strtoupper(substr(PHP_OS, 0, 3)) == 'WIN') && substr($this->get_document_root(), 0, 2) === '\\\\')
    $retval = '\\\\' . $retval;

OK I tried to add this and it ended up giving me a white screen of death ??

I can get to the overview page and here are my server settings: (this is before the editing of package.module.fs.php)

Operating System : WINNT (32 Bit)
Server : Microsoft-IIS/8.5
Memory usage : 25.62 MByte
MYSQL Version : 5.6.29-76.2-56-log
SQL Mode : NO_AUTO_CREATE_USER
PHP Version : 5.6.22
PHP Safe Mode : Off
PHP Allow URL fopen : On
PHP Memory Limit : 128
PHP Max Upload Size : 8M
PHP Max Post Size : 8M
PCRE Backtracking Limit : 500000
PHP Max Script Execute Time : 300s
PHP Exif support : Yes ( V1.4 )
PHP IPTC support : Yes
PHP XML support : Yes

Graphic Library

GD Version : bundled (2.1.0 compatible)
FreeType Support : Yes
FreeType Linkage : with freetype
T1Lib Support : No
GIF Read Support : Yes
GIF Create Support : Yes
JPEG Support : Yes
PNG Support : Yes
WBMP Support : Yes
XPM Support : Yes
XBM Support : Yes
WebP Support : Yes
JIS-mapped Japanese Font Support : No

Your instructions are kinda vague so here is what I did

ON line 348 and 349 that is this code

if (strtoupper(substr(PHP_OS, 0, 3)) === 'WIN') {
            $retval = str_replace('/', DIRECTORY_SEPARATOR, $retval);

and I replaced it with this:

if ((strtoupper(substr(PHP_OS, 0, 3)) == 'WIN') && substr($this->get_document_root(), 0, 2) === '\\\\')
    $retval = '\\\\' . $retval;'

white screen of death happened

then I noticed that you said add so I did this:

if (strtoupper(substr(PHP_OS, 0, 3)) === 'WIN') {
            $retval = str_replace('/', DIRECTORY_SEPARATOR, $retval);
        }
        // Check for and adjust Windows UNC paths (\\server\share\) for network mounted sites
if ((strtoupper(substr(PHP_OS, 0, 3)) == 'WIN') && substr($this->get_document_root(), 0, 2) === '\\\\')
    $retval = '\\\\' . $retval;

Yet another white screen. are you missing { these?

Please pretend that I am a 5 year old with ftp access and show me what this section of code should look like with your edit. Also is this the same fix for this error – \wp-content\plugins\nextgen-gallery 2\products\photocrati_nextgen\modules\nextgen_addgallery_page\templates\upload_images.php is not a valid MVC template

@https://www.ads-software.com/support/profile/slybug – Although it would be best for you to start a new topic, I would also recommend you send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

Thanks!

– Cais.

PS: A replacement file including the modification can be made available as needed via the Bug Report.

I have the same problem as @slybug

@hfdjb – Please start your own topic so we can try to help you with your specific issue on your specific site.

See https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

Thanks!

– Cais.

I removed the plugin….it doesn’t work !
I will try to install it again when you release a new version.

@hfdjb – Thanks for your update. If you continue to see issues in the future, again please start your own topic.

– Cais.

I Updated to 2.1.49 and its working now !!

Thanks a lot!!