S2 Emails no longer sending

  • Resolved Arkadaemos

    (@arkadaemos)


    1 year, 10 months ago

    Recently updated to the latest version of WP (6.1.1) and S2 (10.39) and the plugin is no longer sending emails when a post is published. Likewise, the re-send notifications button does not work for previously published posts.

    When I clicked the Subscribe2 Preview button, the email previews are sent to the logged in user just fine, but nothing is sent when the post is published or notifications re-sent. This is a major problem for my client who uses these emails to communicate with paid subscribers.

    Of note: On everypublished post, the “Check here to disable sending of an email notification for this post/page?” button is checked. When unchecked and updated, the updated post still has the box checked.

    • This topic was modified 1 year, 10 months ago by Arkadaemos.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Arkadaemos

    (@arkadaemos)

    This fix worked for me:
    https://www.ads-software.com/support/topic/fix-for-not-sending-mails/

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @arkadaemos ,

    Thanks for creating this topic and sharing fixes.
    Definitely, we will check and merge the fix in a future release.

    Thanks again.
    Have a great day!

    I’m having the same problem as Arkadaemos (@arkadaemos) was having: After UNCHECKING the “Check here to disable sending of an email notification for this post/page” box, it RECHECKS itself upon Save Draft, Save as Pending, and Publish resulting in the inability to notify my subscribers of a new post – and as a result, I’m losing money!

    Is it possible to issue an update right away, please?

    I’m not averse to altering the code (File: class-s2-admin.php) but I don’t know where to find it.

    Many thanks,

    Rich Sanders

    @richsanders I added the path into the original topic where I published my fix.

    @arkadaemos – Worked for me as well.

    @peter-murbai – Thank you for providing the path!

    @rubyat13 – I’m not alone regarding this problem. You indicated you’d check and merge the fix in a future release. For those who are still wondering what’s going on since it’s a sudden onset issue seemingly the result of code updates and are reticent to alter code themselves, please make the future release happen soon! TIA

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @richsanders ,

    We are working hard to identify and fix these issues and we hope to release a new version soon.

    Feel free to open a new topic if you face any other issues or need further assistance with anything.

    Thank you!

    Same problem here! When will there be a fix?

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @keeslamper ,

    We are working hard fix all the issues. Hope we will release new version very soon. Feel free to open a new topic if you face any other issues or need further assistance with anything.

    Thanks!

    So thanks to the fixes noted above, Subscribe2 seems to be sending post notifications to my subscribers. BUT those emails are not showing up in Email Log. Does anyone have any thoughts as to what might be going on?

    Many thanks!

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @arkadaemos

    We just released a fully revamped version of Subscribe2. We have tested it in every possible way and it’s working fine. Hope this will work for?you?too.

    If you still facing any issue, please let us know.

    Thanks!

    Hi,

    I am still having an issue with the plugin not sending emails when a post is published.?This started on Feb. 8. I am using v.10.4 of Subscribe2. I doubled check the fix in this post but it was already set to ‘yes’. Is there something else I can try to fix the problem?

    Thanks!

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi Everyone,

    Thank you for reaching out and sharing your continued issue with the Subscribe2 plugin. We apologize for the inconvenience you’ve been experiencing.

    We’d like to inform you that we have recently released version 10.41 of Subscribe2, which includes several bug fixes and improvements.

    We recommend updating to Subscribe2 version 10.41 and testing it in your environment. We believe that this update will resolve the issue you have been facing with emails not being sent when a post is published.

    Please give it a try, and if you encounter any further issues or have any additional questions, please don’t hesitate to let us know. We’re here to assist you.

    Thank you for your patience and understanding.

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi Everyone,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
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