s2 member mailchimp issues

  • Resolved OSHGroup

    (@mcheich)


    9 years, 11 months ago

    s2 Member appears to be unsubscribing members from my mailchimp list after they purchase a membership from me. It doesn’t happen to all new members, but when I look at the profile in mailchimp, it says: Reason: N/A (Unsubscribed by an admin)

    As you can imagine, having brand new clients being unsubscribed from my list serve by s2 member is amazingly frustrating. Do I have some setting in s2 member set incorrectly? This just started happening about a month ago.

    This is in addition to s2 Member no longer being capable of putting subscribers into specific groups in a mailchimp list when they purchase – I now have to do this manually for each new client. This feature used to work, but no longer appears to be supported by s2member. Any updates on this functionality coming back?

    https://www.ads-software.com/plugins/s2member/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author JasWSInc

    (@jaswsinc)

    Referencing this GitHub issue: https://github.com/websharks/s2member/issues/368

    ~ This is known issue in the latest release of s2Member which (unfortunately) introduced a bug related to MailChimp interest groups which can impact some s2Member installations under certain scenarios. It’s been fixed in the development copy; scheduled for a release later this week.

    In the mean time, if you need to fix this right way I’d suggest rolling back to the previous release of s2Member and s2Member Pro. You can find the archived releases here.

    https://www.s2member.com/framework/#!s2_tab_jump=s2-framework-archive
    https://www.s2member.com/pro/#!s2_tab_jump=s2-pro-archive

    Thread Starter OSHGroup

    (@mcheich)

    Thanks Jason.

    The thread appears to address the issue with of not transitioning members to a new group.

    Will the problem I am having with members being “unsubscribed by admin ” also be solved by this same update?

    After speaking with mailchimp support, they suspected it was the 3rd party software was doing this “removal by admin”.

    Plugin Author JasWSInc

    (@jaswsinc)

    > Will the problem I am having with members being “unsubscribed by admin ” also be solved by this same update?

    Yes, we believe it’s the same underlying issue and the latest fix should address both of the problems that you mentioned here.

    Thread Starter OSHGroup

    (@mcheich)

    Thanks so much – Look forward to the release Jason!

    Thread Starter OSHGroup

    (@mcheich)

    Just tested the new release – the group transitions in Mail Chimp work like a charm again. Thanks s2 member team!

Viewing 5 replies - 1 through 5 (of 5 total)
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