S3 Error: Failed to Download….

  • Resolved blakemiller

    (@blakemiller)


    9 years, 4 months ago

    I’ve been backing up a bunch of sites for 6+ months successfully to an S3 Bucket. I’m now in need to do my first restore. Upon either Downloading backup data (database, plugins, themes, etc.) or RESTORE same data, I get the same error:

    S3 Error: Failed to download backup_2015….. Check your permissions and credentials.

    Again, it’s connected okay, the Test Connection passes and it’s making backups okay. But cannot download or restore.

    Thoughts?

    https://www.ads-software.com/plugins/updraftplus/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    If the automatic download via the UD dashboard is proving problematic, then you can instead download directly from the Amazon S3 website – https://console.aws.amazon.com/console/home – and upload the files via FTP into the wp-content/updraft directory in your webspace.

    David

    Thread Starter blakemiller

    (@blakemiller)

    Thanks David.

    I understand what you’re saying. To clarify though, if I want to re-install say just the “Plugins”, then would I just need to download/upload the plugins zip file? Or do I / should I do the entire set of zip files from a particular backup so UDP can see all of them?

    Back to overall problem – is S3 thing this a common issue? A temporary bug/glitch? I’ve used UDP on 35+ sites with this very configuration in hopes that it was ‘the’ backup solution. (Granted, I never had to restore, nor tested the restore function) But if this is how we have to restore something, it doesn’t make it super user friendly (especially for my end-user clients). I’ve been considering upgrading, would this issue be solved with a paid license?

    Thanks,
    Blake

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    To clarify though, if I want to re-install say just the “Plugins”, then would I just need to download/upload the plugins zip file?

    That’s right.

    Back to overall problem – is S3 thing this a common issue? A temporary bug/glitch?

    Not a common issue (in any of our forums – we also have a paid one at: https://updraftplus.com/forums/ ). To get more info on the specific cause of your problem, turn on the debugging setting in the expert section at the bottom of the ‘Settings’ tab, and then try a download. A log file will then be created – you can get its contents using the ‘most recently modified log file’ link in the main status tab.

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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