Sad Fatal Error with Divi Theme

  • Resolved hhiriart

    (@hhiriart)


    6 years, 1 month ago

    I have a complex website project that it′s using “Divi” theme, from Elegant Themes.
    Also I have almost 60 image galleries made with your plugin.
    I have another plugin installed and working properly for newsletters, called Tribulant Newsletter Plugin, from Tribulant. The problem I have is that on my last Divi theme update this url I attached here (https://www.sau.org.uy/besau/) shows a fatal error on each link you want to click on from the main content.

    What you must see there instead that error is a newsletter HTML layout made with Tribulant plugin.
    I found that if I de-activate your plugin the fatal error is gone, and I could see properly that newsletter layout. If I activate it again the error come back inmediatly. I was in contact with Divi support team and they wrote this to me:

    “I checked the code of the plugin and looks like the plugin developers are not using function that should be used according to WordPress best practices. For example they are not using body_class, and custom wp_head and wp_footer functions. According to HTML code the theme should not load there, however because of the standard wp_head and wp_footer hooks some of the files are loading. So it looks like the issue in the plugin as it doesn’t load whole WordPress and the theme but only some parts of it. Can you please reach out the plugin developers and ask to check the issue?”

    What they said to me make any sense or does it mean something to you?
    On older versions I have in the past all this scenario were working properly without any kind of errors or bugs, but now I have this situaton I would like to resolve. Please let me know what you think, or what you need from me.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @hhiriart –

    We’d like to take a closer look at that conflict with Div. We may need to temporarily deactivate plugins and switch the theme while troubleshooting. Would you feel OK with that? If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

    Thanks!

    -Gaby

    @hhiriart – Just to confirm, is this about NextGEN Gallery? It looks like you are referencing Tribulant Newsletter Plugin. But you’ve posted this report under NextGEN Gallery? Who are trying to reach?

    Plugin Contributor Imagely

    (@imagely)

    Hi @hhiriart

    Thank you so much for your report.
    We’ll keep you posted.

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

    – Gaby, Customer Support.

Viewing 4 replies - 1 through 4 (of 4 total)
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