Safari can’t load Google Maps

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  • Hi Helle,

    Thank you so much for getting in touch with us and apologies for the inconvenience.

    I have taken a closer look and found that there is a JavaScript error in Safari coming from one of your theme files:
    TypeError: undefined is not an Object. (evaluating ''msTrackingProtectionEnabled' in window.external') - avia-snippet-cookieconsent.js:629:113

    This is causing the JS issues and causing the map not to display.

    I would be happy to fix this for you by making the change to the file, however, I would recommend contacting the Enfold support team in order to permanently fix this error in Safari with the theme.

    To fix this for you, could I kindly ask if you could create a ticket here: https://www.wpgmaps.com/contact-us/ and if you could perhaps create a temporary account for me so that I can assist you further?

    Thanks for your time and I am looking forward to hearing back from you and assisting you.

    Kindest regards,
    Dylan

    Thread Starter hellesuhr

    (@hellesuhr)

    Hi Dylan,

    Thanks for your reply.

    It will be great if you want to help me in this case. And then I will contact the theme support to fix the error in the future.

    I have created a ticket as requested.

    Best regards,
    Helle

    Hi @hellesuhr

    Thank you for that, you will receive a response shortly.

    Kind regards
    – Perry

    Hi @hellesuhr,

    Thanks for the response and sorry for the delay over the weekend.

    I will reply to your ticket shortly to assist you further.

    Thanks for your time.

    Kindest regards,
    Dylan

Viewing 4 replies - 1 through 4 (of 4 total)
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