Safari click areas are wrong located

  • Resolved Ericmuc

    (@ericmuc)


    1 year, 1 month ago

    Hi, the click areas are working well in Chrome and Opera, but not in Safari. I am using Yootheme Pro template system. Do you have an idea how to get it working with Safari?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Cyn

    (@cyn92)

    Hello @ericmuc! Thanks for reaching out! It sounds like you got in touch with our support team, so we can work through this together. Were you able to check our latest email response?

    carinalves

    (@carinalves)

    Hi! I’m having the same issue on all of my IOs devices. Are you still trying to solve this problem? It looks like most if not all of the IOs users can’t use your plugin, so this is really urgent.

    Thanks in advance!

    Carina

    • This reply was modified 1 year ago by carinalves.
    Plugin Support Natalie G

    (@nataliegarza011)

    Hello @carinalves, I’m afraid we didn’t find any issues with iOS or Safari and Draw Attention. We tested on Mac Desktops, iPads, and iPhones and couldn’t recreate the issue with hotpsots being out of place.

    Could you reach out to our support team at [email protected] so that we can take a better look?

    When you reach out please include some of the following information to help us troubleshoot:

    • Are you using any Safari browser extensions?
    • Could you record a video of your screen as you view the interactive image on Safari?
    • Are you logged-in or out when this happens?
Viewing 3 replies - 1 through 3 (of 3 total)
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