Safari “Hide IP address” kills PP buttons

  • Resolved RebeccaBlackman

    (@rebeccablackman)


    1 year, 2 months ago

    Hi, my partner has emailed Krystian directly with this issue, but sharing here on case others have experienced this or another advisor would like to comment.

    When using Safari (mobile or desktop) with “Hide IP address from trackers” enabled, the buttons do not load on checkout. When this option is disabled, the buttons appear as expected.

    The following error appears briefly in the console:

    Fetch API cannot load https:/www.paypal.com/sdk/is?client-id=AfeBD-ImYsDACHKJWOmIfkQWaKnrDA4uZ5KjdnoPVfSXtEFg=qzFnS2Ib26eAPU9cQhGKpElixatA20h&currency=GBP&integration-date=2023-08-11&components=buttons,funding-eligibility,messages, hosted-tIelds&vault=talse&commit=true&intent=capture&enable-tunding=venmo,paylater due to access control checks. 
Unhandled Promise Rejection: TypeError: Load failed

    Interestingly, if I enable Apple’s Private Relay and then enable “Hide IP address from trackers and websites” the error des not occur.

    I have made no changes to my website since last week and the checkout buttons were working perfectly then. Even my untouched staging website is suddenly having this problem, so it’s definitely not something caused by a change on my end.

    Kind regards,

    Rebecca

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @rebeccablackman

    Thank you for reaching out to us, we are here to help.

    I have reviewed the case (#?169599) you are working on with Krystian, but we are not able to reproduce the issue ourselves. It is good to have a public thread of this in existence to advise other merchants encountering this issue, but at this moment we are still not able to reproduce this issue on our side. For this reason, it is best to keep working with Krystian on the private engagement to see how we can make that possible (so we can get our developers involved when we can reproduce it).

    Once we get any more details out of our investigation, we will update it here if it helps the community.

    Kind regards,
    Joost

    Thread Starter RebeccaBlackman

    (@rebeccablackman)

    Hi Joost,

    Unfortunately Krystian is also unable to reproduce the issue and now I can’t either! So it looks like this one will remain a mystery unless any other reports come in.

    Thank you for taking the time to comment and I’ll be in touch if I find it happening again. ??

    Kind regards,

    Rebecca

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @rebeccablackman

    We’re happy to take another look at this, but really need to be able to reproduce the issue before asking our developers to take a look at it. I will mark this thread as resolved, but we can always revert this, and you can also respond to the private engagement you have with Krystian.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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