Safari OSX not launching

Hi there arbiasj,

Thanks for using the plugin, I’m glad to hear after numerous plugins you chose to use mine!

I’ve came across this issue a few times before in Safari and it’s usually for either/or both of these reasons:

• You are not supplying both an .mp4 file type and a .webm file type; this is important for browser compatibility
• Your video may be too large in size. I’ve noticed that if the video is fairly large, Chrome will still try and load it as best as it can, but after a certain limit, Safari just quits on it. I would recommend a file size of around 15mb. If you need more info on converting, please visit the FAQ section.

Please let me know if either of these solutions solve your issue. Thanks!

Hi arbiasj,

I haven’t heard back from you. Did either of these solutions fix your issue?

Regards,

Hi Blake

Love the plugin. Great job.

I have the same problem – trying to get a video (hosted on my own site – copies in both webm and MP4 formats- less than 1mb in size), to play behind my header (where my company name currently sits).

I can seem to make it work. I have tried setting the container as .header but doesn’t appear there.

Just for info – the logo also has some custome script to act as a home page button. Thanks for any help in resolving. Patrick – https://www.outrageousimpact.co.uk

I had this same problem and the fix for me was the file permissions on the video itself. I changed it to 744 and it now plays. Thanks for the plugin!

Hi shirls-dev,

Sorry for the late reply.

Thank you for the solution. I will certainly test this out and add it to the FAQ. I’m glad the issue is resolved!

Best Regards,

Hi Patrick,

Please open your question in another support thread as your current issue does not pertain to “Safari OSX not launching.”

Thanks!

Best Regards,