SagePay Form – Invalid basket format 3021

Update: It seems to be for the charity addon at the checkout. This item costs just ￡1 and it works fine if I change it to ￡1.50.

So I’m wondering if the plugin isn’t handling items with a value of 1.

For the time being I have removed the item from the checkout page to avoid other customers attempting to add it to their cart.

Hi paulhuckstepp,
It seems that the issue is on SagePay’s part, probably it’s the fault of interpreting the number value of “1” as “true”.
Try changing the price to “1.00” instead and reply how it worked.
Regards,
Marcin

I thought that would probably be the case.

Unfortunately it looks like the Regular Price field when editing the product strips the decimals for whole numbers, so even though I entered 1.00 on updating the product it reverts to 1

I checked it anyway and it still displayed the basket error.

As a side note, it appears that 1.50 is also changed to 1.5 in the jigoshop Regular Price field when editing a product (displays fine on frontend, but the number is formatted for display)

I think I’ve worked out the problem. Just waiting for confirmation from client.

They had renamed the product to include a colon character in it’s title.

I know that SagePay uses the colon as a delimiter, once I’d realised what they’d done I renamed the product and the basket error went away.

Silly clients ??

Hi,
That’s great to hear that you’ve probably resolved the problem by yourself ??
I honestly hope that I was of any assistance to you on this issue.
Still, if that is not the case, feel free to post any further problems, regarding this issue, under this topic – I will most certainly try to help.
If you like Jigoshop and/or our support/management team, perhaps I could ask you to leave a review:
https://www.ads-software.com/support/view/plugin-reviews/jigoshop
Regards,
Marcin.