Sales Tax calculated BEFORE address entered

  • Resolved aoesting

    (@aoesting)


    3 years, 4 months ago

    This is a page from my shop. When you add an item or items and go to the cart, it shows STATE sales tax BEFORE you login or enter an address. It is only supposed to do this for WA state, and that is what used to happen until a recent update.
    People are contacting me asking to be excluded from sales tax and such, but if they login or enter their billing address, it adjusts. Your documentation states, “Note: The address field needs to be filled in to get tax calculations if you have a tax table that distinguishes between locations.”, but that is no longer the case. You can try it yourself at our website on the page I shared.
    This was not an issue in the past.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    Since the issue started after the recent update, you’ll first want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict.

    Please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    If you don’t want to test on your live site, you can create a staging site using a plugin called?WP Staging: https://www.ads-software.com/plugins/wp-staging/

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter aoesting

    (@aoesting)

    Did the full conflict test per your instructions on a staging site using the Storefront theme and having ONLY woocommerce activated. It STILL calculated the sales tax (I can provide a screenshot) despite being set to base the tax on a customers billing address (we sell an online class, so shipping address is irrelevant). If you proceed and fill in a billing address, then the tax calculates appropriately before checkout, but it is disconcerting to customers to see it before hand when they have not had that happen in the past. I have been asked about it.

    Hi @aoesting

    Thank you for the update. Could you please provide the following so we can investigate further?

    Screenshots of your tax settings: I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter aoesting

    (@aoesting)

    Here is the screenshot of my tax settings in snipboard:
    https://snipboard.io/fevM8I.jpg

    I am concerned about posting “System Report” information you requested to a public forum as it contains A LOT of information that might be used in an attack or attempt to hack our site (file structure, database info/table names, installed plugins, etc.). Is there an alternate way to provide this information?

    Also, I wondered if there is a setting in the database that is “stuck.” It certainly wouldn’t be the first time I have encountered that.

    Thank you for your help and let me know about getting you the System Report in an alternate fashion.

    Thread Starter aoesting

    (@aoesting)

    I think I figured it out. In Woocommerce> Settings> General under Default Customer Address, I had it set to geolocate. For some reason it defaulted to the store address (I guess) which is in our home state, despite the fact that we are currently not there (something you may want the folks at Woocommerce to checkout since it seems to default to that for Geolocate).

    When I set it to “No Address”, it stopped calculating tax. That solution works for now, but it seems a problem with the Geolocate setting and “calculate tax from billing address.

    Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hello @aoesting,

    Thanks for letting us know the update. It would be great to have you add your ideas to the Ideas Board, which is where developers go to look for future plugin features and improvements.

    I’m going to mark this as resolved – feel free to create a new topic if you need assistance with anything else.

    Cheers.

Viewing 6 replies - 1 through 6 (of 6 total)
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