Sales Tax Calculation Issue

  • Resolved jefftheccwizardscom

    (@jefftheccwizardscom)


    6 years, 3 months ago

    Since approximately the beginning of October we have been seeing a strange occurrence with our sales tax calculations. Our store is located in Texas and charges a flat tax rate for all orders that are shipped to a Texas address. Normally the sales tax calculation works properly. However on some orders that are shipped to Texas addresses, suddenly they are not being charged Sales Tax. The strange thing is, other orders from the same time frame that are shipped to a Texas shipping address are being charged sales taxes. I’ve looked at the products that have not been charged sales taxes on some orders and they are a mix of simple and variable products. I verified that they are all set to use the correct tax rate. I also attempted placing the same order as one of the customers that did not have sales tax added to their order using their billing and shipping address, but sales tax was added to their order. I haven’t been able to track down why this happens on some of the orders and not others so I’m reaching out for help. Here is the system status report:

    WordPress environment
Home URL:		https://texasgamewarden.com
Site URL:		https://texasgamewarden.com
WooCommerce version:		3.5.1
Log directory writable:		 /public_html/wp-content/uploads/wc-logs/
WordPress version:		4.9.8
WordPress multisite:		–
WordPress memory limit:		768 MB
WordPress debug mode:		–
WordPress cron:		
Language:		en_US
External object cache:		–
Server environment
Server info:		Apache
PHP version:		7.0.32 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP post max size:		128 MB
PHP time limit:		300
PHP max input vars:		10000
cURL version:		7.60.0, OpenSSL/1.0.2k
SUHOSIN installed:		–
MySQL version:		5.6.23-cll-lve
Max upload size:		128 MB
Default timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte string:		
Remote post:		
Remote get:		

Active plugins (17)
InfiniteWP - Client	 	by Revmakx – 1.8.6
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Genesis Connect for WooCommerce	 	by StudioPress – 1.0 – Not tested with the active version of WooCommerce
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    I realize that two of the plugins have not been tested with this version of WooCommerce but we have been using them without any difficulties at least up to this point.

    Any insights would be appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    I realize that two of the plugins have not been tested with this version of WooCommerce but we have been using them without any difficulties at least up to this point.

    This reporting is still fairly new and not all plugins have implemented it yet. It’s not a problem that they aren’t reporting if they’ve been tested with this version of WooCommerce, though good to be aware of before major updates.

    I also attempted placing the same order as one of the customers that did not have sales tax added to their order using their billing and shipping address, but sales tax was added to their order.

    This is an odd one! If it was a settings problem, sales tax wouldn’t have been charged to your test order. As it was, it sounds like you’re likely having caching problems where for some reason, the incorrect rates are being cached.

    I recommend disabling the WP Fastest Cache plugin and any other caching options that you may have, and then watching to see if it turns up again.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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