Sales Tax Showing 0%

Hi @barbaraingram

I understand that you’re having an issue with sales tax showing as 0% on your WooCommerce site, despite having set up the sales tax correctly for Florida at 7%.

First, please ensure that the tax settings are correctly configured. Go to WooCommerce > Settings > Tax and confirm that the prices entered are inclusive of tax. If they are, WooCommerce will calculate the tax based on the rate you’ve set and then subtract it from the total.

Second, check that you’ve set the tax rate correctly under WooCommerce > Settings > Tax > Standard rates. Here, you should have a row for Florida with a 7% tax rate. Ensure the ‘Country Code’ is set to ‘US’ and the ‘State Code’ to ‘FL’. The ‘Rate %’ should be ‘7.0000’.

Finally, since you mentioned you have checked all your products and they are set to be taxable, please also confirm that the ‘Tax Status’ of the products is set to ‘Taxable’ and the ‘Tax Class’ is set to ‘Standard’. You can find these settings in the ‘Product Data’ box while editing a product.

Using above configuration, I found the tax working fine on my end.

If you’ve already checked these settings and everything seems fine, the issue might be related to your theme or a potential conflict with another plugin. You can try to temporarily switch to a default theme like Storefront and disable all other plugins except WooCommerce to see if the issue persists. You can find a more detailed explanation of conducting a conflict test here.

Do let us know how it goes.

Thanks!

Hello Shameem, thank you for your response. In the U.S. we show items excluding tax, so all of my settings were set to “exclude.” It needs to be on a separate line in checkout, rather than shown in parenthesis. But what I did notice in your screenshot (those helped a lot, so thank you), was that under “tax shipping class” in the tax tab, I had selected “shipping tax class based on cart items” because I had set each product to the standard tax rate. So I did just change that to the “standard” option, and it worked! You are the only one who figured it out. It didn’t occur to me to try that because, like I said, each item had the “standard” rate selected in the product specs. That tax setting is very misleading. I can’t thank you enough!

Well, I spoke too soon. This worked on one of the sites I was having issues with, (which was my own site), but not on my client’s site. I have triple-checked all the settings and tax still shows up as zero on that line item.

Oh, I forgot to mention that before I posted on this forum, I had OceanWP (I have the pro version) check everything on the site, and they said it wasn’t the theme. I did use a OceanWP Pro e-commerce theme.

Hi @barbaraingram

I’m glad to hear that the solution worked for one of your sites. However, I understand that you’re still experiencing issues with your client’s site where the tax still shows up as zero on that line item.

First, I’d recommend you to ensure that you’ve set up your tax settings correctly. Please go to WooCommerce > Settings > Tax and make sure that Enable taxes and tax calculations is checked. Also, confirm that you’ve entered the correct tax rate for your products.

If you’ve already done this and the issue persists, it could be due to several factors. It might be a plugin conflict, incorrect settings, or perhaps an issue with the theme.

You mentioned that OceanWP’s team checked everything on the site, and they said it wasn’t the theme. However, I suggest temporarily switching to a default theme like Storefront to rule out potential conflicts to see if the issue persists. If it does, we can rule out the theme as the cause.

Also, try disabling all plugins except for WooCommerce to see if the issue persists. If it doesn’t, then one of the plugins might be causing the issue. You can then re-enable them one by one to identify the culprit.

Please note that these steps should be done on a staging site or during a low-traffic period, as it can affect the functionality of your site.

If you’ve tried these steps and the issue persists, please share a copy of your client’s site System Status Report with us. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Once you have the System Status Report file, please send it with your reply.

Looking forward to hearing from you soon.

Thanks!