Same e-mail sent twice

  • Resolved Jules Colle

    (@jules-colle)


    1 year, 8 months ago

    We want users to subscribe to a certain post category and send them the latest post that was published in their categories of interest. In order to do this, we use the following setup.

    We have 3 lists that users can subscribe to:
    List A, List B and List C

    We also have 3 main post categories:
    Cat A, Cat B and Cat C

    I created 3 post notifications:

    • One post notification that will trigger when a new post of Cat A is published, and this notification is sent to the list List A
    • One post notification that will trigger when a new post of Cat B is published, and this notification is sent to the list List B
    • One post notification that will trigger when a new post of Cat C is published, and this notification is sent to the list List C

    Now, the problem with this setup is that when a post is published that has both Cat A AND Cat B categories assigned to it, this post will be sent to List A AND List B . So if a user is subscribed to both lists, they will get the same e-mail twice.

    I read in your documentation that MailPoet never sends duplicate e-mails, but is turns out that in this case it does. How can I solve this? Is there something wrong with the way I have set this up?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @jules-colle,

    Thanks for providing detailed info about what you’d like to achieve.

    It’s true that MailPoet won’t send duplicated emails to your subscribers, but that takes into account you’re sending an individual newsletter to multiple lists and you have subscribers subscribed on more than one of these lists.

    In this case, we will check the newsletter ID and the subscriber ID when processing the email and prevent them from receiving more than one email.

    However, we can’t check if the subscriber already received a specific post ID via one of our newsletters to prevent them from receiving it again. So if these are two different newsletters set to be sent to two different lists and your subscriber is added to both of these lists, unfortunately, we can’t identify if they received a content that has been already sent by the other newsletter.

    I hope this clarifies.

    Thread Starter Jules Colle

    (@jules-colle)

    Thanks for the reply. My guess is that it’s a pretty common use case to send post-notifications based on which categories subscribers are interested in, don’t you think?

    So, how would you set this up with MailPoet? We can do some custom development, but just want to check what the best practices would be before we get our hands dirty.

    Thread Starter Jules Colle

    (@jules-colle)

    any updates on this?

    Hi there @jules-colle,

    There is no workaround out of the box here.

    If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io (affiliate link).

    You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com. Our team will take it into account when discussing new features and improvements for the plugin.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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