Same Error for Past Two Years

  • “Sorry, something went wrong. Please try again.” when customer tries to check out. Doesn’t happen every time. Sometimes the transaction goes through after multiple tries. Support has looked at this before but told me nothing was wrong.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Igor S.

    (@arsenique)

    Hey there!
    Can you please send us your support ticket number as a reference so we could locate it and check again what might be wrong?

    Thanks!

    Thread Starter deffler

    (@deffler)

    I don’t see a reference number on the emails. The email correspondence is with “Marko K” and “Tickera Team” and begins on Sat, Jun 12, 2021 with the last email in the chain on “Fri, Jun 18, 2021.” There appear to be 5 emails in the chain.

    Plugin Support Igor S.

    (@arsenique)

    Okay, that’s something but it will make it much easier to locate this ticket if you can let us know which username have you used so please let us know.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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