Same Event ID Received for Many Event Instances

  • Resolved mrcrowlogy

    (@mrcrowlogy)


    3 years, 5 months ago

    Hello, my client is using Facebook for Woocommerce 2.5.1 and the event manager in facebook is saying

    You’re sending the same event ID for many instances of your ViewCategory events. Event IDs are unique identifiers that are used to deduplicate identical events received from your pixel and the Conversions API so they’re not counted twice. To ensure Facebook is accurately counting your events, each unique event instance needs its own unique event ID.
    This may cause issues with the measurement of your events and the attribution of your ad campaigns.

    , the suggested solution by facebook is

    Update the event_id parameter for your ViewContent events so that each unique event instance is sending a unique event ID from both your pixel and through the Conversions API. For pixel, you can do this on your website’s source code. For Conversions API, you can do this in Graph API Explorer or on your server terminal.

    I enabled the debugging logs and I’ve haven’t seen any duplicate. There is no other plugin that interacts with Pixel. I’ve also seen https://github.com/woocommerce/facebook-for-woocommerce/issues/1722 which is similar but not for ViewContent event. How can I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there @mrcrowlogy

    Thanks for your question.

    You’re correct that most possibly there is no sign of duplication in the log, and also code-wise there is no issue, as discussed in the above-mentioned Github link.

    Also, we have confirmed that the plugin intelligently deduplicates events that are sent both from the browser pixel events and server-to-server events (Conversions API) to ensure no double-counted events.

    Excerpt from our blog:

    With the Facebook for WooCommerce plugin, the same data that flows through Conversions API and the Facebook Pixel is deduplicated based on a unique event ID, so there’s no concern about the same events being double-counted.

    This could be an intermittent issue affecting some users as I don’t have a similar issue too.

    However, I have added your case too in the above Github open issue.

    If you have made sure no other plugin that does FB pixel and also no caching plugins that could affect it, for now, I’d suggest manually click “Resolve” or “Ignore” on the Facebook site as we keep monitoring this and working on the above mentioned open issue, and also working with Facebook to ensure the accuracy of the report.

    I hope that helps!

    Plugin Support Sol J. a11n

    (@solstudioim)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    pallavi

    (@pallavichanodia)

    Hi,

    I am facing similar issue.

    “Same event ID received for many event instances
    You’re sending the same event ID for many instances of your ViewContent events. Event IDs are unique identifiers that are used to deduplicate identical events received from your pixel and the Conversions API so they’re not counted twice. To ensure that Facebook is accurately counting your events, each unique event instance needs its own unique event ID.”

    —

    I have only facebook for WooCommerce plugin and WP Rocket plugin. Have excluded below file from javascript minification and delay

    https://connect.facebook.net/en_US/fbevents.js

    Can you please suggest some solution?

    Have Facebook for WooCommerce 2.6.1, WooCommerce 5.5.2, WP Rocket 3.9.0.5

    Zach H

    (@zhollenbeak)

    Hi @pallavichanodia

    Thanks for your reply to this Facebook for WooCommerce support thread. 

    I am facing similar issue. “Same event ID received for many event instances"
I have only facebook for WooCommerce plugin and WP Rocket plugin. Have excluded below file from javascript minification and delay
https://connect.facebook.net/en_US/fbevents.js
Can you please suggest some solution?

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 4 replies - 1 through 4 (of 4 total)
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