Same event ID received for many event instances

  • Resolved pallavi

    (@pallavichanodia)


    3 years, 7 months ago

    Hi,

    I am getting this message in facebook business account

    “Same event ID received for many event instances
    You’re sending the same event ID for many instances of your ViewContent events. Event IDs are unique identifiers that are used to deduplicate identical events received from your pixel and the Conversions API so they’re not counted twice. To ensure that Facebook is accurately counting your events, each unique event instance needs its own unique event ID.”

    —

    I have only facebook for WooCommerce plugin and WP Rocket plugin. Have excluded below file from javascript minification and delay

    https://connect.facebook.net/en_US/fbevents.js

    Can you please suggest some solution?

    Have Facebook for WooCommerce 2.6.1, WooCommerce 5.5.2, WP Rocket 3.9.0.5

Viewing 1 replies (of 1 total)

  • Hi there @pallavichanodia

    You mentioned using WP Rocket which is a Caching Plugin. Can you please try to:

    1. Clear WPRocket cache and try again?
    2. Temporarily deactivate WPRocket and test one more time?

    If the above does not work, please check if you are able to reproduce this under the following conditions:

    An unmodified, default WordPress theme such as Twenty Twenty or Storefront active.
    No other plugins except for WooCommerce and Facebook active.

    Please provide us with the exact steps that can be taken to reproduce, and we can take a closer look. Screenshots of any error messages will also help.

Viewing 1 replies (of 1 total)
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