Same event ID received for many event instances

Same Here. Flatsome theme too.
We got the same issue in even more events.

Hope to receive some support.

Hi @adzwithaz

That’s not really an expected issue actually, with Facebook for WooCommerce we make sure that the same date that flows through cAPI and Facebook pixel is deduplicated, on the fly, there is no setup you need to do, all is configured by the plugin itself.

Excerpt from our blog:

With the Facebook for WooCommerce plugin, the same data that flows through Conversions API and the Facebook Pixel is deduplicated based on a unique event ID, so there’s no concern about the same events being double counted.

– More on our blog post here.

Please let me know where I can find settings to add event IDs to the pixel and events logged/sent rthrough the conversions API.

There is no setting interface for this, as I mentioned that the setup is done automatically by the plugin.

Also, I managed to go directly to your website and I tried visiting a category page and also a product page.

Using Chrome Facebook Pixel Helper I don’t see any issue either both for ViewCategory and ViewContent events.

ViewCategory:

Link to image: https://d.pr/i/NwaOLy

ViewContent:

Link to image: https://d.pr/i/QEQmdL

I use the same plugin in my test and so far, I don’t have any similar issue.

Here is the screenshot of my ViewContent as example with no deduplication issue on Facebook pixel manager:

Link to image: https://d.pr/i/RQkkMg

There might be user-specific factors that could trigger such as we have a report saying that this can also be caused by having more than one plugin that does Facebook pixel (for example having PixelYourSite along with Facebook for WooCommerce, etc). Also, it’s worth checking on the use of caching on your website.

We’re aware about this intermittent issue when deduplication isn’t working, and we already passed this to Facebook for further investigation. We have an open bug report about this here.

I know it’s not good news for you. But we’re working on it for sure, and thanks for using this plugin!

Thanks for looking into this – is there a way to see whether the same event ID is being applied by the server-side tracking (cAPI) as the pixel?
Or that the ID is unique and not being applied to multiple events?
The screenshot from Facebook event manager only shows that 100% of events from both sources have an event ID.

Another quick update on this, I am now seeing the following alert in my view content optimised campaigns:
Your View content events are being sent from your server with a delay of more than 24 hours. This may cause under-delivery for any ads that optimise for this event.

Any idea how to change that setting of the cAPI?

Hi @adzwithaz

In regards to your first question:

Thanks for looking into this – is there a way to see whether the same event ID is being applied by the server-side tracking (cAPI) as the pixel?
Or that the ID is unique and not being applied to multiple events?
The screenshot from Facebook event manager only shows that 100% of events from both sources have an event ID.

There is no feature in plugin to check that but you can try navigate to your Pixel manager on Facebook and inspect any of the event you want to check like in my case is ViewContent event – https://d.pr/i/RQkkMg

There you can see if there is any issue in regards to the event.

If it’s all green, it’s good. Otherwise, if there is a red check, then there is an issue.

In regards to your second question:

Another quick update on this, I am now seeing the following alert in my view content optimised campaigns:
Your View content events are being sent from your server with a delay of more than 24 hours. This may cause under-delivery for any ads that optimise for this event.

Any idea how to change that setting of the cAPI

Again there is no option to adjust the setting within the plugin.

To get an answer, as it appears to be beyond our control, you might want to reach out to Facebook Merchant Support by filling out a form here.

I hope that helps!

• This reply was modified 3 years, 7 months ago by Sol J. a11n.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.