Same Event ID Received for many Instances

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  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @sovlow, sorry to hear about the trouble.

    We’ve seen a similar issue caused by users adding pixel tracking code multiple times.

    Could you please double-check that you’re not manually adding a Facebook pixel or Pixel event through your site’s header.php or another Pixel extension (Aside from the Facebook for WooCommerce extension)?

    If not, this may be related to a bug that our developers are currently working on. You can learn more about that here:

    https://github.com/woocommerce/facebook-for-woocommerce/issues/1722

    Please let us know here if you have more details to add so we can investigate further. Thank you.

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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