Same problem: incorrect ftp username/password while updating multiple plugins

  • [email protected]

    (@andrewacykgmailcom)


    2 years ago

    I encountered this problem “incorrect ftp username/password” while updating an existing plugin (Akismet Anti-Spam). I navigated to wp-admin dashboard -> plugin -> scroll down to Akismet Anti-Spam -> update now. I was asking for my ftp server, account name, and password. I entered my absolutely correct account name and password, and clicked ftp and proceeded. I even tested the same ftp account and password on Filezilla to verify it could login to the ftp server on my machine.

In case you want to know the ftp server configuration:
listen=NO
listen_ipv6=YES
anonymous_enable=NO
local_enable=YES
write_enable=YES
dirmessage_enable=YES
use_localtime=YES
xferlog_enable=YES
connect_from_port_20=YES
chroot_local_user=YES
secure_chroot_dir=/var/run/vsftpd/empty
pam_service_name=vsftpd
rsa_cert_file=/etc/ssl/certs/ssl-cert-snakeoil.pem
rsa_private_key_file=/etc/ssl/private/ssl-cert-snakeoil.key
ssl_enable=YES
user_sub_token=$USER
local_root=/var/www/web-moc/wordpress
userlist_enable=YES
userlist_file=/etc/vsftpd.user_list
userlist_deny=NO
allow_writeable_chroot=NO

It seems this problem appeared to the update of all plugins. So it may be a WordPress problem. What is the plugin requirement on the account? Does it also require the account has wordpress administrator privilege? So it was not clear why did it throw the error eventhough both the account and password were correct. Was it possible that it threw the error not because of account or password problem? Please help. I would very appreciate.

Andrew

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Faisal Ahammad

    (@faisalahammad)

    Ensure your wp-content and all included folder have the 755, and all files have the 644 permission. That will solve the issue.

    Thread Starter [email protected]

    (@andrewacykgmailcom)

    I changed the directories to 755, and the files to 644. Then I tried to update one of the plugins. It did not work and showed the same error message “incorrect username and password”.

    Thread Starter [email protected]

    (@andrewacykgmailcom)

    I have been stuck on this problem for three days. Can someone please help on this problem? I would very appreciate.

Viewing 3 replies - 1 through 3 (of 3 total)
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