Same product double time with different id

  • Resolved abelale

    (@abelale)


    3 years, 9 months ago

    Hello team i have problem with my clients website i have setup the plugin as you described on the docs. I have problem when upload new products on my woocomerce. It sends one product with two different ids if it is variable .

    I posted the issue on git-hub without answer. can you please help me? I have uninstalled the plugin i have changes pixel catalogue all but the same.

    https://github.com/woocommerce/facebook-for-woocommerce/issues/1973

    Take a look.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)

  • Hi @abelale,

    Thank you for these logs! Surely, in the log for 6/4 I do see the repeated error Could not find Product Item for catalog id where it gives the catalog ID. This seems to mean it is not duplicating the products, but there is a conflict where it is not updating/uploading them.

    Can you post your Status Report here? That would give us an idea of what is on the site, so we can check for conflicts. WP Admin > WooCommerce > Status

    We look forward to hearing back from you!

    Thread Starter abelale

    (@abelale)

    Hello you will not find the products I have deleted the double products from the Facebook shop

    • This reply was modified 3 years, 9 months ago by abelale.

    Hello @abelale,

    Could you please share your Site’s Status Report here as requested earlier? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thanks!

    Thread Starter abelale

    (@abelale)

    Hello

    my gist status report

    Hi @abelale

    Thanks for sharing the Status report.

    I checked and found nothing suspicious.

    As it’s been going back and forth here, and getting a bit complicated, could you open a ticket at WooCommerce.com that puts you directly in touch with us directly?

    You will need to create a WordPress.com account first, if you don’t have one yet, in order to be able to login and create a ticket, please follow the guidance here: https://docs.woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/

    Let me know if you manage to create a ticket directly at WooCommerce.com, please mention this forum thread, so we can continue addressing your issue there!

    Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 16 through 21 (of 21 total)
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