Sandbox doesn’t work

Hi there,

To use the PayPal Sandbox, you must connect a PayPal Sandbox account and not your live account: https://woo.com/document/woocommerce-paypal-payments/#testing-in-sandbox
If you encounter any difficulties using PayPal’s onboarding wizard, you can also manually connect the API credentials: https://woo.com/document/woocommerce-paypal-payments/#manual-credential-input
In any case, please open a thread in the plugin support forums if you need guidance with setting up the PayPal Payments plugin: https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/#new-topic-0

Thanks!

Kind regards,
Niklas

Thank you for you reply,

But as you can see on this screen https://drive.google.com/file/d/1rG1JAjNyEHeYwPxBKHaDM93ZX2a41ApG/view?usp=sharing,
the url is sandbox.paypal.com so I try to connect to sandbox and not paypal

Hello @amandinemrl

Please note that we cannot provide support in the reviews area.

To better assist you and clarify the situation create a ticket on our service desk:?Request Support. Alternatively, you can create a thread here.

Thank you for your understanding and cooperation.

Kind regards,
Krystian