Save Changes Generates Error 500 Blank Page in Admin

  • Resolved surrendertocanada

    (@surrendertocanada)


    5 years, 9 months ago

    Issue #1: Any time I click “Save Changes” on the WP Mega Menu admin pages, the entire screen reloads as a blank page with the same URL as before. In Firefox, the page is entirely blank. In Chrome, I get a blank page with an Error 500 “page is not working” message. When I click the browser’s back arrow, the admin page reappears with all my new settings apparently saved. The new settings ARE applied, so this is more of an annoyance than anything else–but I would like to fix this before considering an upgrade to Pro.

    Issue #2: On the Appearance/Menus admin page, clicking “Save” in the Mega Menu Settings box doesn’t see to work correctly. After I click save and try to move to another admin page, I get the “Leave page” warning about not saving my settings. This message disappears only if I click the blue “Save Menu” button that is part of the WP system for that menu.

    Thanks for your help in troubleshooting these bugs!

Viewing 1 replies (of 1 total)

  • Hi,
    Thanks for your post.

    Issue #1: Any time I click “Save Changes” on the WP Mega Menu admin pages, the entire screen reloads as a blank page with the same URL as before. In Firefox, the page is entirely blank. In Chrome, I get a blank page with an Error 500 “page is not working” message. When I click the browser’s back arrow, the admin page reappears with all my new settings apparently saved. The new settings ARE applied, so this is more of an annoyance than anything else–but I would like to fix this before considering an upgrade to Pro.

    Can you please make a short video for that? Also, check console log error first if WP Mega Menu conflicts with any plugin.

    Issue #2: On the Appearance/Menus admin page, clicking “Save” in the Mega Menu Settings box doesn’t see to work correctly. After I click save and try to move to another admin page, I get the “Leave page” warning about not saving my settings. This message disappears only if I click the blue “Save Menu” button that is part of the WP system for that menu.

    Click on the “Menu theme” > Save >

    then click “Save Menu”

    Follow this screenshot: https://prnt.sc/mmjga1

    Have a nice day.

Viewing 1 replies (of 1 total)
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