Save in the database the creation of accounts from the first step

Hi @jejedies69,

Yes. That is one of the reasons the email field is presented in a separate step.

The technical approach to how the cart abandonment emails will be sent has to take privacy laws (such as GDPR) into consideration. Saving the user’s contact information as a new customer in the database would probably not be compliant with such laws.

Currently, we have not implemented any integration with cart abandonment plugins.

What is the plugin you are using to send cart abandonment emails?

Best,
Diego

Hi Diego,

This one also intrests me a lot.
I think many of us uses the so called ‘WooCommerce Cart Abandonment Recovery’ by CartFlows Inc.
https://www.ads-software.com/plugins/woo-cart-abandonment-recovery/

It would be important that Fluid Checkout works with this plugin. For now it seems to me that it only captures logged in users at the checkout page.

Thank you.
Regards
Sandor

Hi @sandornemeth,

Ok. Upvoted this feature for you in our backlog ??

We have that same behavior when using MailPoet, also for the automated review requests.

Thanks for letting us know.

Best,
Diego

Hi Diego,

Thanks for the reply!

I looked into this more a bit.
https://prnt.sc/25gr284 Picture shows that the ‘WooCommerce Cart Abandonment Recovery’ plugin has an option to integrate GDPR to the email field.

I tried it on the checkout page, and the plugin picks up nicely the e-mail field you use in Fluid Checkout. https://prnt.sc/25gtghd
So in theory it should be working nicely.

I need to check and confirm whether the tracking is working. I’ll give an update here.
Thanks for the upvote, looking forward to seeing how this is going to work out.

Regards
Sandor

An update:
I checked the guest capturing with ‘WooCommerce Cart Abandonment Recovery’ by CartFlows Inc. It doesn’t pick up the billing emails during the first step of the checkout process.

But, I also tested it with a more advanced plugin called ‘AutomateWoo’:
https://woocommerce.com/products/automatewoo/

It has a function called ‘enable pre-submit data capture’ that enables capturing guest accounts. See link for reference:
https://automatewoo.com/docs/abandoned-cart/…

And it works! I tested it now. I have to migrate the abandoned emails to this plugin now.

Although I think it would be still very good to make the first plugin (‘WooCommerce Cart Abandonment Recovery’ by CartFlows) compatible with Fluid Checkout, since it is free, and probably more people are using it for abandoned emails.

Hope this helped,
Kind Regards
Sandor

• This reply was modified 3 years, 2 months ago by sandornemeth.

Hello,

Thanks a lot for your involvement

I will try with the automatewoo plugin. I use for the moment the sendinblue solution which works well but only with logged in users like most abandonment cart plugins.

I think it is important to take into consideration this issue that many must have with woocommerce.

Best Regards

Jeremy

Hi @sandornemeth,

Thanks for all the tests and information.

We added a task to our backlog to add compatibility with WooCommerce Cart Abandonment Recovery – by CartFlows.

Best,
Diego

Hi Diego and Jeremy,

In the meantime I learnt new things.

Automatewoo unfortunately doesn’t capture the first & last name, nor the address. Therefore we can’t provide the customer with a fully recovered checkout link in the cart-abandoned emails. The link only recovers the email address.

The reason is (I tested it with a checkout page without fluid checkout) because Automatewoo is set to capture the billing details.

Since in fluid checkout the order is swapped, the only time when Automatewoo captures the billing details are when customer says that the billing address is different from the shipping address, and then changes the already prefilled details.

Please see video for reference:
https://files.fm/u/t59qd9zc7

@diegoversiani What is your opinion about this? How could we solve this the easiest way?
I haven’t contacted Automatewoo about this yet. But from the behaviour, it is obvious what is causing the problem.

It would be good to solve this, as Automatewoo is a commonly used plugin and I also want to get the most out of it. (And I have purchased it already)

As for the ‘WooCommerce Cart Abandonment Recovery – by CartFlows’, it actually captures the email and also the other details, so I was wrong at the last time. It captures the shipping details as billing.. I don’t know how, didn’t go into details.
Unfortunately the plugin works unreliable at the moment, not sending the emails the right time. So I couldn’t make a decision on which plugin to choose out of these two for the abandoned emails.

Sorry for the long mail.

Many thanks,
Sandor